Overview: The Compliance Support Specialist reports to Compliance Leadership. Responsibilities are focused on developing and delivering solutions to provide effective and compliant service for our clients and consumers. The Compliance Support Specialist will be required to work across teams fostering process improvement and innovation. Primary

Responsibilities:
The Compliance Support Specialist is expected to provide support for consumer complaints, internal audit, regulatory reviews and corporate due diligence to ensure ongoing compliance with industry regulations, standards, and all applicable law. Specifically, this person will:
• Research and resolve complaints received from attorneys, the Better Business Bureau, and regulatory agencies.
• Properly notate all legal correspondence while working with management and company counsel as needed to provide timely responses to subpoenas and legal requests.
• Respond to escalated customer correspondence via email, text, and mail as assigned.
• Strictly adhere to department standards for the maintenance of consumer account information.
• Maintain knowledge and expertise of industry regulations and standards.




• Provide support for responses to regulatory entities.
• Collaborate and be the voice of the customer with other departments to ensure that customer feedback is broadly known, and corrective steps are followed for improved customer experience.
• Maintain knowledge of credit reporting rules and guidelines to support our role as a data furnisher.
• Perform other duties as assigned. Position

Requirements:
• Bachelor’s in business management, computer science, or related field is preferred. High School diploma with some college required.
• 4+ years of experience in customer service, legal research, compliance, or related field.
• Prior USA Credit Card experience is mandatory.
• Ability to communicate effectively with various audiences including customers, team members, and attorneys, through written and verbal means.
• Solid organizational skills, ability to work across teams, ability to focus on broader goals and customer level details simultaneously, and ability to multi-task effectively.
• Solid working knowledge of computer software including Microsoft Office.

📌 Compliance Support Specialist (Bengaluru)
🏢 Vervent
📍 Bengaluru