Job Description
Tata CLiQ is the flagship digital commerce initiative of the Tata Group. It is a multi-category e-commerce platform, operating across categories such as Fashion, Footwear and Accessories, Beauty, and Luxury. It has a unique omnichannel marketplace model offering customers the convenience of quicker delivery (by shipping from store), easy pick-up and returns, across 1,200+ brands and 1,000 stores in 100+ Indian towns and cities. Roles and Responsibility:
• Business Development
- Seller/Brand Onboarding, Selection/Assortment Improvement.
• Relationship Management
- Maintain terms with Key internal Stakeholders, Brands & Sellers.
• Category Understanding
- 360-degree view and understanding of the category
• Customer NPS
- Manage Customer NPS by delivering high quality product and experience
• Monitoring, and improving operational Matrix
- like O2S, EDD and perfect order and seller performance
• Analyse Event and Non-Event Sales Data,
Forecast and Plan, for Future Demand
• Close BAU and event pricing and support for DOD and other weekly sales properties.
• Negotiation with Vendors for Key tie-ups and additional support for Intiation with Vendors for Key tie-ups and additional support for Inventory Business.
• Managing Marketplace monthly Sales Plan. Maintain optimum level of inventory from the sellers at multiple locations.
• Manage and meet top line targets for the assigned accounts
• Coordinate with Finance, Operations, Logistics Stakeholders. Skillset Required
• 1
- 3 years of work experience in KAM or Category Management
• MS office (MS Excel, PowerPoint)
• Basic Understanding of ERP/Seller portal
• Valuable communication skills
- Seller facing role. Ability to hold seller meetings and negotiation