SN Required Information Details 1 Role*
* SAP Functional consultant, L2 2 Required Technical Skill Set*
* SAP CS 3 No of Requirements*
* 1 4 Desired Experience Range*
* >5 and <10 years 5 Location of Requirement Desired Competencies (Technical/Behavioral Competency) Must-Have*
* SAP CS Valuable-to-Have SAP Service management & SAP SD SN Responsibility of / Expectations from the Role 1 Configures and implements SAP Customer Service order & Monitoring, analyzing, and resolving support tickets (incidents or service requests) based on priority 2 Mapping business requirements to SAP solutions to optimize customer service order process 3 AMS Support on SAP CS operation business process 4 Bridge business needs with technical solutions by analyzing operations, creating functional specs, performing testing, and providing post-go-live support 5 Analyzing and improving existing SAP CS processes to increase efficiency. 6 Expert in Incident Management and Problem management 7 8 9 10 11