We are seeking an experienced and commercially driven Director to lead our India-based Risk Consulting delivery operations while playing a pivotal role in expanding our footprint across Global Capability Centres (GCCs) in India. The successful candidate will be responsible for managing delivery across a multi-client consulting portfolio, ensuring operational excellence, driving profitability, strengthening leadership capabilities and identifying opportunities for business growth. The role requires a combination of strong delivery leadership, banking and financial services domain expertise, senior stakeholder management and an established professional network within India's GCC ecosystem.

Key Responsibilities
1. India Delivery Leadership & Governance
• Lead India-based delivery across multiple banking and financial services clients, covering Risk Consulting, Regulatory Reporting, Governance and Transformation engagements.
• Own delivery performance, service quality, operational governance, client commitments and escalation management.
• Establish effective governance across programme leads, engagement managers and delivery teams.
• Drive standardisation, productivity, delivery excellence and continuous improvement across accounts.
• Maintain oversight of delivery financials, resource utilisation, staffing and operational risks. 2. GCC Business Development & Market Expansion
• Develop and execute a GCC growth strategy targeting global banks and financial services institutions with established or expanding operations in India.
• Leverage existing relationships with GCC heads, risk leaders, operations executives and transformation stakeholders to originate new opportunities.
• Establish senior-level relationships with decision-makers across banking GCCs.
• Identify opportunities in regulatory reporting, risk management, controls, compliance, data governance and transformation.
• Partner with global account leaders and business development teams to convert opportunities into sustainable engagements.




• Support client pitches, proposals, solution development, commercials and contract negotiations. 3. Portfolio Financial & Commercial Management
• Own operational financial performance for the assigned India delivery portfolio, including revenue delivery, margins, cost management and productivity.
• Support revenue forecasting, profitability improvement, resource planning and demand management.
• Identify opportunities for account expansion, cross-selling and additional services.
• Ensure delivery commitments align with commercial expectations and contracted service levels. 4. Strategic Client & Stakeholder Management
• Act as a senior India-based delivery and relationship contact for key banking clients.
• Build trusted relationships with client leadership, GCC executives and internal global account teams.
• Lead operational reviews, executive governance meetings and critical escalations.
• Support global leadership in strengthening client satisfaction, retention and long-term account growth. 5. Talent, Capability & Practice Development
• Lead and develop a high-performing organisation of engagement managers, programme managers, business analysts and risk specialists.
• Build scalable capabilities across regulatory reporting, risk transformation, controls, data management and emerging technology solutions.
• Drive hiring, workforce planning, leadership development, retention and succession planning.
• Develop specialist talent pools and delivery models aligned to future client requirements. 6. Innovation, AI & Transformation
• Identify and implement opportunities for AI,



automation and digital transformation across risk and regulatory operations.
• Develop reusable delivery accelerators, methodologies, solution assets and operating frameworks.
• Collaborate with technology and innovation teams to develop differentiated solutions for financial services clients.
• Improve productivity and client outcomes through automation and delivery transformation. Candidate Profile Experience
• Solid experience in banking, financial services consulting, risk management or large-scale delivery leadership.
• Demonstrated experience leading multi-client portfolios and large India-based delivery teams.
• Strong understanding of banking GCC operating models and the Indian financial services ecosystem.
• Established relationships with senior stakeholders in leading banking or financial services GCCs.
• Proven success in growing accounts, originating opportunities or supporting significant consulting business development.
• Experience managing delivery financials, operational performance and senior-level client relationships. Domain Expertise Strong experience in one or more of the following areas:
• Regulatory Reporting – Transaction Reporting, Prudential Reporting or Regulatory Operations.
• Enterprise Risk Management, Operational Risk and Controls.
• Regulatory Change, Compliance and Governance.
• Risk Data Management, Data Quality and BCBS 239.
• Banking Operations Transformation and Technology-enabled Change. Leadership Competencies
• Strong commercial acumen with the ability to balance revenue growth and delivery profitability.
• Excellent C-suite and senior executive communication skills.
• Ability to independently manage complex delivery portfolios and critical escalations.
• Strong leadership, people development and cross-functional collaboration.
• Entrepreneurial mindset with a proven ability to identify and convert growth opportunities.

📌 Director – Risk Consulting | India Delivery (Mumbai)
🏢 Genpact
📍 Mumbai