Role Description ServiceNow CMDB Administrator

Experience:
5+ Years

Location:
Hyderabad,Pune,Chennai,Trivandrum,Noida,Gurugram,Bangalore,Kochi Job Overview We are looking for a ServiceNow CMDB Administrator with strong experience in CMDB, Discovery, ITOM, CSDM, and CMDB Governance. The ideal candidate will be responsible for maintaining CMDB data quality, managing Discovery, supporting Identification & Reconciliation processes, and ensuring CMDB compliance across the enterprise.

Key Responsibilities
• Administer and maintain the ServiceNow CMDB platform.
• Manage CI classes, relationships, lifecycle, and data governance.
• Monitor and improve CMDB Health and data quality metrics.
• Configure and support Discovery, MID Servers, and Service Mapping.
• Manage Identification & Reconciliation Engine (IRE) rules.
• Perform CMDB audits, data reconciliation, and compliance reporting.
• Troubleshoot CMDB, Discovery, and data integrity issues.
• Collaborate with infrastructure and application teams to onboard services and maintain accurate CI data. Required Skills




• ServiceNow CMDB
• Discovery
• ITOM
• Service Mapping
• CSDM
• IRE (Identification & Reconciliation Engine)
• CMDB Health & Data Governance
• MID Server Administration
• Reporting & Dashboard Creation
• ITIL & Configuration Management Required Experience
• 5+ years of ServiceNow Administration experience.
• 3+ years of hands-on experience with CMDB and Discovery.
• Robust experience in CMDB Governance, Data Quality, and Configuration Management.
• Experience working in Agile/Scrum environments. Certifications
• ServiceNow Certified System Administrator (CSA)
- Mandatory
• CIS Discovery
- Preferred
• CIS ITOM
- Preferred Education
• Bachelor's degree in Computer Science, Information Technology, or related field. Skills ServiceNow CMDB, Discovery, ITOM, CSDM, Service Mapping, IRE, MID Server, Configuration Management, CMDB Governance, CSA.

📌 Lead II (Bengaluru)
🏢 UST
📍 Bengaluru