? WE’RE HIRING | CUSTOMER SERVICE EXECUTIVE ?

Location:
Navi Mumbai (Ghansoli) ?

Experience:
Minimum 1 Year in International Customer Service ? Shift: 10:00 AM – 7:00 PM ? Working Days: 5 Days Working ? Industry: BPO / Customer Service ?

Key Responsibilities
- Handle customer queries and provide effective resolutions through calls, emails, or chat.
- Manage customer concerns professionally while maintaining high service standards.
- Understand customer requirements and provide accurate information.
- Maintain proper records of customer interactions and transactions.
- Coordinate with internal teams to resolve customer issues within defined timelines.
- Meet process-specific KPIs such as CSAT, Quality, AHT, and SLA.
- Ensure a positive customer experience throughout the interaction. ? Candidate Requirements




- Minimum 1 year of experience in International Customer Service.
- Excellent verbal and written English communication skills.
- Strong customer-handling and problem-solving abilities.
- Comfortable working in a customer-facing BPO environment.
- Graduate preferred.
- Immediate joiners / candidates with short notice period preferred. ?

What We Offer
- 5 Days Working (rotational weekoffs)
- Fixed General Shift: 10:00 AM – 7:00 PM
- Opportunity to work in an International Customer Service Process
- Qualified growth and learning opportunities Send your resume on: [email protected] +91 (phone hidden)

📌 Customer Service Executive (Navi Mumbai)
🏢 TP
📍 Navi Mumbai