Job title: Vice President Operations The Vice President – Operations role is a key senior role within the Securities Services team in the Global Distribution and Transfer Agency Operations function. The jobholder will be responsible for ensuring all aspects of Operations are performed in a controlled and effective manner; primarily ensuring delivery of all deliverables to clients and other agreed reporting, Onboarding and maintenance, and surrounding deliverables i.e. Pricing, Settlement, Cash Management & Reconciliations, owning the resolution of all exceptions on a timely basis and overall implementing and leading the global product-based change initiatives. In this role, you will: Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control workplace, etc.)
• Maintain and enhance the reputation of MSS for service delivery through effective and continual interaction with key clients and Country / GSC colleagues, providing technical input and feedback and deploying staff in the delivery of client service.
• Ensure that all services provided to clients are appropriately positioned and executed.
• Monitor service quality feedback from clients, RMs and Operations against internal and external.
• SLA agreements, ensuring effective follow-up to drive service quality issues and required improvements.
• Own, develop and maintain KPIs and MIs to be used in driving client service quality improvements and efficiency initiatives.
• Drive continued improvement towards Transfer Agency Operations’ global operating model.
• Assist in migration of more complex activities to Service Centre. Leadership and Teamwork
• Lead a 50+ strong team with 5-8 direct reports, depending on BAU footprint and projected growth.
• Ensure teams are trained to carry out the tasks in scope.
• Drive staff development through soft skill training, personal development plans and performance management reviews.
• Instill a positive performance management environment with a focus on clear and transparent communications and a culture of accountability, ownership and personal development.
• Reward and recognize service excellence, client centricity and keep high staff morale by ‘Celebrating Success’.
• Maintain and provide input to enhance operating model for MSS,



leveraging insights from leading a global service delivery model.
• Contribute to the development and maintenance of strategy and associated roadmap. To be successful you will: Functional Knowledge
• A bachelor’s degree or a professional qualification such as CIMA, CA, ACCA, CPA, etc. Professional Skills and Experience
• Candidate should have extensive working experience in the securities industry.
• Very robust operational experience in the financial services industry working directly on one or more of the functional areas of Fund Administration, Transfer Agency, Global Custody, Investment Operations, Fund of funds, etc.
• Good knowledge of Fund Services clients and products and associated regulations.
• Management experience with exposure to business partners across multiple geographical locations.
• Management experience with exposure to remuneration, performance management, team building and staff development.
• Demonstrates a solid grasp of the technology and systems supporting the product. Personal Skills & Qualities
• Energetic, solution-oriented team player and people motivator with a strong work ethic.
• Personal qualities of stability, maturity and leadership aligned to HSBC core value and standards.
• Strong communication skills
- ability to communicate clearly, concisely and effectively in English, both oral and written.
• Strong analytical skills, high attention to detail.
• Strong planning and organizational skills, with a proven ability to prioritize competing demands and communicate it effectively.
• Change agent
- Proven ability to execute and deliver change, within an operational context.
• Effective leadership with requisite interpersonal skills necessary to direct and motivate a large team to achieve results.
• Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels.
• Strong collaborative management skills with the various stakeholders. Others Change Management




• Actively drive the team to eliminate manual activities to reduce the operational risk due to human intervention.
• Participate as key stakeholder and sponsor for tactical and strategic change programs, ensuring requirements are accurately captured and solutions are effective in improving the operating model and product offering. This includes giving desired focus to Operational Excellence. Overall focus in executing more with less.
• Contribute to the change control process for MSS including preparation of business cases and prioritization of change requests. Core Standards
• Ensure HSBC values are present in everything we do, both individually and as a team. This will be achieved by consistently displaying the behaviors of being Open, Dependable and Connected. Compliance/Control of Risk
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business involved.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Ensure 100% adherence with the MSS FIM in all services provided.
• Coordinate communication of incidents and escalate appropriately.
• Manage the successful conclusion of incidents notified. Hsbc.com/careers You’ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse workplace. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. *Issued By HSBC Electronic Data Processing (India) Private LTD*

📌 Vice President Operations (Bengaluru)
🏢 HSBC
📍 Bengaluru