Title: BPO – E-commerce

Location:
Pune (In-Office | Local Candidates Only)

Salary:
Up to ₹32,000 CTC Employment Type: Full-Time (5.5 Days/Week) Role Overview We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

Key Responsibilities
• Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• Troubleshoot account, listing, and order issues following standard guidelines.
• Escalations management and inter-team coordination for technical queries.
• Maintain logs of customer interactions and performance/CSAT targets. Eligibility & Skills
•

Experience:
E-commerce/Customer Service background (Domestic/International)



OR Non-E-commerce background with mandatory International Customer Support experience.
• Communication: Solid English skills (B2/B2+ level).
• Flexibility: Open to rotational shifts and rotational week-offs. Perks & Interview Process
• Cab Facility: Free 2-way cab provided (including odd hours).
• Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round) To Apply Interested and eligible candidates may send their updated CV to [email protected] with the subject line: "Application for BPO – Pune" For queries, contact: (phone hidden) Benefits Perks & Interview Process
• Cab Facility: Free 2-way cab provided (including odd hours).
• Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round)

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