Senior Process Executive – Contact Center (Voice, Chat & Email)
Location: Chennai & Coimbatore
Employment Type: Full Time | 24/7 Rotational Shifts | Work from Office
Designation: Senior Process Executive
Role Overview
The Senior Process Executive – Service Delivery (IOA) will be responsible for delivering high -quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer -centric behavior, and adherence to Cognizant compliance and service delivery standards in a 24/7 setting.
Key Responsibilities
- Handle incoming and outgoing customer interactions via voice, chat, and email.
- Resolve customer queries accurately within defined SLAs.
- Document interactions correctly in CRM/ticketing systems.
- Adhere to schedule, quality standards, and information security policies.
- Meet individual and team performance benchmarks defined by the process.
- Participate in training, calibrations, and continuous improvement initiatives.
Required Experience & Skills
1–4 years of experience in Contact Center / BPO operations
Shift Requirements
Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work From Office
📌 Cusotmer support - Non voice (Chennai and Coimbatore)
🏢 Leading
📍 Chennai
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