Job Description :

We are looking for a Network Support Engineer - Routing & Switching with hands-on experience in telecom/ISP environments. The role involves troubleshooting network connectivity issues, supporting broadband and fiber services, analyzing network performance, and providing excellent customer support through voice interactions.

Key Responsibilities

- Handle inbound customer calls related to network and connectivity issues.
- Troubleshoot routing, switching, broadband, fiber, modem, router, and ONT-related problems.
- Diagnose and resolve issues involving TCP/IP, DNS, LAN, and WAN environments.
- Analyze network alarms, diagnostics, and performance parameters to identify root causes.
- Coordinate with internal teams and field technicians for timely issue resolution.
- Ensure adherence to SLAs, customer satisfaction, and operational performance metrics.
- Deliver exceptional customer experience through effective communication and problem resolution.

Required Skills





Minimum 2 years of experience in Telecom/ISP support

Robust knowledge of Routing & Switching concepts

Hands-on understanding of TCP/IP, DNS, LAN/WAN

Experience with broadband, fiber, routers, modems, and ONT devices

Network troubleshooting and fault isolation skills

Strong verbal communication and customer handling skills

Ability to work in a fast-paced, target-driven environment

Customer de-escalation and problem-solving capabilities

Good to Have

- Experience in Telecom or ISP support environments
- Remote network troubleshooting experience
- Knowledge of NPS, CSAT, and FCR metrics
- Exposure to sales or upselling practices
- Experience supporting international customers

Interested candidates can share their updated CV at: [email protected] | Subject Line: Application for Network Support Engineer - Routing & Switching

📌 Hiring | Network Engineer | Routing & Switching | No Notice Period (Pune)
🏢 Wipro
📍 Pune