Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a cooperative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations

Your Role

- Own end-to-end service delivery operations, ensuring service stability, availability, and SLA compliance.
- Lead Incident, Problem, and Escalation Management to minimize outages and improve operational resilience.
- Act as the primary interface for stakeholder communication, client escalations, and service reviews.
- Drive service governance, KPI tracking, reporting, and continuous improvement initiatives.
- Coordinate cross-functional teams to ensure operational readiness, resource planning, and delivery excellence.

Your profile

- IT Service Management ITIL, Incident Management, Problem Management,



Change Management, Service Continuity.
- Service Delivery Governance SLA Management, KPI Monitoring, Operational Metrics, Service Reviews.
- Stakeholder Management Client Communication, Escalation Management, Customer Satisfaction, Executive Reporting.
- Operations Support Production Support, Service Monitoring Tools, Ticketing Platforms, Root Cause Analysis (RCA).
- Leadership Analytics Team Leadership, Cross-functional Coordination, Dashboard Reporting, Continuous Improvement.

What you''ll love about working here:

- We're committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini.
- Also get to participate in internal sports events, yoga challenges, or marathons.
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📌 Lead Software Engineer (Navi Mumbai)
🏢 Capgemini
📍 Navi Mumbai