Roles and Responsibility

- Manage and oversee the daily operations of the network services team.

- Develop and implement process improvements to enhance efficiency and customer satisfaction.

- Collaborate with cross-functional teams to resolve complex technical issues.

- Analyze and report on key performance indicators to identify areas for improvement.

- Provide expert guidance and support to junior team members.

- Ensure compliance with industry standards and regulatory requirements.

Job Requirements

- Minimum 2 years of experience in operations management or a related field.

- Strong knowledge of network services, customer service operations, and hybrid networks.

- Excellent communication, problem-solving, and leadership skills.

- Ability to work in a fast-paced workplace and adapt to changing priorities.

- Strong analytical and reporting skills with attention to detail.

- Experience with process improvement initiatives and change management.

📌 Consultant - Hybrid Network Services Customer Service Operations (Mumbai)
🏢 Tata Communications
📍 Mumbai