Field Collections - Recovery Agent

Role Mandate

indiaGold is looking for Field Collections Agents to manage customer collections across assigned locations. The role involves regular field visits, customer follow-ups, EMI recovery, and achieving monthly collection targets.

Key Responsibilities

1. Visit customers at their registered/residential locations for collection follow-ups.
2. Ensure timely recovery of pending EMIs and overdue payments.
3. Communicate outstanding amounts and repayment details clearly to customers.
4. Handle customer queries and resolve payment-related concerns.
5. Follow up regularly with customers until dues are cleared.
6. Maintain accurate records of visits, follow-ups, commitments, and collections.
7. Coordinate with internal teams for payment reconciliation and issue resolution.
8. Achieve assigned monthly collection and recovery targets.
9. Follow company guidelines and maintain professional conduct during customer interactions.

What We’re Looking For

1. 1+ year of experience in field collections/recovery preferred.
2. Experience in BFSI, fintech, lending, gold loans, NBFCs,



or consumer finance is an advantage.
3. Positive communication and negotiation skills.
4. Two-wheeler and valid driving licence are mandatory.
5. Ability to travel within the assigned area.
6. Knowledge of the local language is preferred.
7. Basic smartphone/app and MS Excel knowledge.

- What We OfferIndustry- leading Compensation with lucrative incentives
- Comprehensive Medical and Accident insurance
- On-Roll employment - No third- party payroll
- One-time salary and Incentive - payouts
- Proven Job Stability - Zero layoffs in COVID
- Accelerated Career - growth in a high-impact role and environment
- Field Allowances as per company policy

Ready to take the lead and shape the future of financial inclusion? Apply now or share your updated resume with us at [email protected]. If this role isn’t an exact fit, we’d still love to hear from you—we’ll reach out when the right opportunity arises.

Openings available across multiple indiaGold locations.

📌 Field Collection Executive (Thane)
🏢 Indiagold
📍 Thane