Experience Required: 2–8 years of experience in the collection department, preferably in debt recovery and team management.
Qualification Required: Any graduate can apply.
Skills Required: Valuable communication, leadership, team management, client relationship management, negotiation, and strategic planning.
Monthly Salary Structure: ₹35,000–₹55,000 + incentives, depending on previous salary and experience.
Gender: Male and female candidates can apply.
Location: Raipur, Bilaspur
Preference: DRA-certified candidates will be preferred.
JOB RESPONSIBILITIES
- They directly manage a team of collection agents who contact customers regarding unpaid invoices.
- Their primary goal is to collect outstanding debts from customers by setting collection strategies and ensuring timely payments.
- Tracking the performance of their team members, including collection rates and customer interactions (feedback & trails),
to identify areas for improvement.
- Ensure their team adheres to all relevant laws and company policies related to debt collection.
- Work in healthy relationship with existing clients & continuously following up them to increase the portfolio size of company.
- Identify market & channelize effective strategic plan to bring new portfolio on-board.
- Monitor the availability of resources (manpower) in their portfolio, identify & deploy manpower in collaboration with respective department.
- Train, educate, help & motivate team to perform their daily duties with due guidelines & processes.
- Monitor the availability DRA in the cluster, motivate & educate individuals to do necessary certification course, monitor the availability of designated ID Cards for working portfolio in collaboration with respective department.