We are seeking a reliable and customer-oriented Two-Wheeler Service Advisor to serve as the primary liaison between our customers and our workshop technical team. In this role, you will greet customers, listen to their vehicle concerns, conduct initial vehicle inspections, recommend maintenance or repair services, and ensure a seamless service experience from drop-off to delivery.
Key Responsibilities:
Customer Interaction: Greet incoming customers warmly, listen attentively to reported motorcycle/scooter issues, and explain necessary repairs and maintenance options clearly.
Job Card Creation: Perform detailed initial vehicle inspections (walk-around), record customer complaints, and generate accurate job cards outlining required services, estimated costs, and delivery timelines.
Estimation & Up-selling: Provide transparent labor and spare parts cost estimates. Recommend preventive maintenance services (e.g., oil changes, brake adjustments, chain lube, or tire replacements) based on manufacturer guidelines.
Technician Coordination:
Communicate customer requirements accurately to workshop technicians. Follow up on work-in-progress to ensure repairs are completed on schedule.
Customer Updates & Approval: Contact customers to inform them of any additional issues discovered during inspection/repairs and obtain approval before proceeding with extra work.
Final Inspection & Handover: Verify that all requested work has been properly completed, explain the final bill to the customer upon vehicle pickup, and collect feedback.
Customer Relationship Management: Address customer queries or complaints professionally to maintain high Customer Satisfaction (CSI) scores and encourage repeat business.
Required Qualifications & Skills:
Education: Diploma/ITI in Automobile/Mechanical Engineering or High School Diploma with relevant industry experience.
Experience: 1+ years of experience as a Service Advisor, or Service Counter Specialist in a 2-wheeler dealership or workshop.