- Be the main point of contact for clients after booking, until handover.
- Build and maintain valuable relationships so clients stay satisfied and give referrals.
- Respond to calls, messages and emails promptly and professionally.
Post-sales coordination
- Follow up with clients on payments, demand letters and due dates.
- Coordinate the paperwork: agreements, registration and other documents.
- Keep clients informed about project progress, construction updates and handover timelines.
Query and complaint handling
- Record and resolve client queries and complaints, working with the sales, accounts and site teams.
- Escalate unresolved issues to management and follow up until they are closed.
Documentation and records
- Maintain accurate client records, communication history and document files.
- Update all follow-ups, payment status and interactions in the CRM software.
Coordination with internal teams
- Work with the sales, accounts, legal and site teams to make sure client requirements are met.
- Share client feedback with management to help improve service.
Reporting
- Share daily and weekly reports on follow-ups, collections due and pending issues.
- Support events, site visits and client meetings when required.