- Review and process claims in accordance with established procedures and client guidelines.
- Verify claim details, supporting documents, and data accuracy.
- Identify discrepancies, missing information, and errors in claim submissions.
- Update claim information in the system and maintain accurate records.
- Coordinate with internal teams to resolve claim-related queries.
- Ensure compliance with process guidelines, data privacy requirements, and quality standards.
- Meet daily productivity, accuracy, and turnaround time (TAT) targets.
- Escalate complex or incorrect claims to the appropriate team.
- Handle confidential customer and claim information responsibly.