We are looking for an experienced WalkMe Lead with 12+ years of overall experience to lead the design, development, implementation, and optimization of digital adoption solutions using the WalkMe platform.. The role involves designing, building, testing, and optimizing in-app guidance experiences that simplify complex processes and enhance user engagement.
Experience: 10+ years of overall experience, with strong hands-on experience in WalkMe and Digital Adoption Platform (DAP) implementation.
Key Responsibilities
- Collaborate with business analysts and functional teams to understand workflows and user journeys.
- Design and/or develop interactive guidance components such as tooltips, walkthroughs, and contextual help.
- Configure rules for segmentation, triggers, and personalized user experiences.
- Conduct usability and functional testing of guidance solutions; identify and resolve issues.
- Monitor usage analytics and recommend improvements for better adoption.
- Prepare documentation for designs, test results, and deployment guidelines.
- Support phased deployments and post-go-live optimization activities.
Required Skills
- Solid understanding of web technologies and browser-based solutions.
- Ability to translate business requirements into intuitive user guidance.
- Familiarity with testing methodologies and quality assurance practices.
- Analytical mindset for interpreting usage data and driving improvements.
- Excellent communication and collaboration skills in a global delivery model.
Preferred Skills
- End to end knowledge of delivering DAP implementation programs
- Exposure to change management and user training strategies