- The role is responsible to generate leads through inbound and outbound telephonic calls / Visits. The role is also responsible to track the business generated by the employee which are being transferred to the sales team.
- Convert leads for the company through telephonic conversations or meetings
- Maintain and monitor the records of all the conversations, be it customer feedback, purchase orders or queries
- Stick to the sales script and strategy, but also improvise it when needed, within the scope of the telesales executive job role
- Maintain MIS and trackers as per the standard procedures
- Be aware of the latest industry trends as a telesales executive
- Liaise with the concerned department regarding customer queries and complaints
Outbound Sales calls
- Communicating with customers , making outbound calls to potential customers, following up on leads, and converting sales.
- Understanding customers' needs and identifying sales opportunities. Answering premium customers' questions and sending additional information via email and WhatsApp
- Staying informed about complete product knowledge,
services, and updates.
- Creating and maintaining a comprehensive database of current and potential customers.
- Identifying and qualifying recent leads through research.
- Calling Social Media enquires and converting maximum leads.
Inbound Calls
- Answering incoming phone calls and taking appropriate action for each inquiry or complaint.
- Forwarding inquiries or complaints to the concerned department and following up for resolution within the TAT.
- Upselling and cross-selling products and services.
- Explaining product and service features to customers.
- Proficiency in basic MS Office and CRM
Skill and Responsibilities· Outstanding negotiation and time management skills
· Adapt knowledge of working with MS Office
· Great communication skills, both verbal and written.
· Should be able understand customer needs and present product over voice call as per the customer needs