Telemarketing Executive / Telemarketing Consultant – Pan India (Remote)

Company: Smartedge Consulting

Position: Telemarketing Executive / Consultant

Department: Business Development & Sales

Work Location: Remote – Anywhere in India

Employment Type: Full time / Part-Time / Performance-Based

Reporting To: Business Development Head / Managing Partner

Experience: 1–5 Years in Telemarketing, Telesales or B2B Lead Generation

Geographical Coverage: Pan India

1. About Smartedge Consulting

Smartedge Consulting is a management systems, sustainability and business transformation consulting firm established in 2005.

We work with manufacturing, engineering, healthcare, infrastructure, food processing, IT/ITES and other industry sectors, offering solutions across five key business areas:

1. IMS – Quality, Environment & Occupational Health and Safety
2. ESG & Sustainability Solutions
3. Safety, EHS & Energy Efficiency Solutions
4. Digital Trust – Information Security, Data Privacy and Business Continuity
5. Business Excellence – Lean, 5S, TPM and Operational Excellence

2. Job Purpose To identify and connect with prospective corporate customers across India, introduce Smartedge Consulting's services, understand their business requirements and generate qualified sales enquiries and appointments for the Business Development and Consulting teams. The role involves systematic outbound calling, prospect identification, lead qualification, follow-ups and maintaining accurate records of all interactions.

3. Key Roles & Responsibilities

A. Outbound Calling & Prospecting

- Make outbound calls to prospective companies across assigned industries.
- Connect with business owners, Managing Directors, Plant Heads, Quality Heads, EHS Heads, HR Heads, IT Heads and other relevant decision-makers.
- Introduce Smartedge Consulting and its services professionally.
- Generate interest in relevant consulting and implementation solutions.
- Conduct follow-up calls with prospects who have expressed interest.

B. Lead Qualification

- Understand the customer's business, industry and operational requirements.
- Identify potential requirements relating to ISO management systems, ESG, sustainability, safety, energy efficiency, information security and business excellence.
- Understand whether the requirement is new implementation, improvement, compliance support, assessment or training.
- Qualify leads based on requirement, decision-making authority, budget, urgency and potential business value.
- Identify genuine opportunities rather than collecting general enquiries.

C. Appointment Generation

- Arrange meetings, online discussions and appointments between prospects and Smartedge consultants.
- Coordinate with the internal sales team for technical discussions and proposal requirements.
- Ensure that qualified leads are handed over with complete information.
- Follow up until the meeting is completed or the opportunity is closed.

D. Database Development





- Research companies and identify prospective customers in assigned sectors.
- Identify relevant contact persons and decision-makers.
- Update company details, contact information, call status and follow-up dates.
- Maintain an organised prospect database.
- Identify new opportunities through industry directories, LinkedIn, associations and other sources.

E. Follow-up & Reporting

- Maintain daily call records and lead status.
- Follow up with prospects systematically.
- Update CRM / Google Sheets regularly.
- Submit daily activity reports and weekly performance reports.
- Coordinate with the Business Development Head on campaign performance and lead quality.

4. Target Industries Telemarketing executives may be assigned specific industry segments depending on their experience and location.

Industry

Potential Customer Requirements

Manufacturing & Engineering

IMS, ISO, EHS, Energy, ESG

Pharmaceuticals & Chemicals

GMP, IMS, ESG, EHS, Digital Trust

Hospitals & Healthcare

Hospital Safety, Fire & Electrical Safety, Quality Systems

Food Processing & Hospitality

FSSAI, HACCP, ISO 22000, Food Safety

IT / ITES

ISO 27001, DPDP, SOC 2, ISO 42001

Steel, Metals & Foundries

Energy, ESG, EHS, IMS

Infrastructure & Construction

Safety, IMS, ESG

Automotive & Auto Components

IMS, ESG, Supplier Compliance, Business Excellence

5. Daily Responsibilities & Activity Targets

Activity

Expected Target

Outbound calls

80–100/day

Meaningful conversations

15–25/day

Decision-makers contacted

10–15/day

Qualified leads

2–3/day

Appointments generated

3–5/week

Follow-up calls

As per pipeline

Daily reporting

Mandatory

Targets are indicative and will be calibrated based on the assigned sector, database quality and campaign maturity.

6. Performance Evaluation – KPIs

Performance will be evaluated based on:

- Number of relevant decision-makers contacted.
- Quality and accuracy of qualified leads.
- Number of appointments generated.
- Conversion of appointments into business opportunities.
- Consistency of follow-ups.
- Accuracy of CRM / lead database updates.
- Professional communication and discipline.

Important: Performance will be measured primarily on qualified business opportunities and appointments, not merely the number of calls made. 7. Skills & Competencies Required

- Excellent verbal communication skills.
- Fluency in English and Hindi; regional language proficiency is an advantage.
- Telugu, Tamil, Kannada, Malayalam, Marathi, Gujarati or other regional languages are desirable.
- Confidence in communicating with senior corporate executives.




- Basic understanding of B2B sales and lead generation.
- Good listening and questioning skills.
- Ability to handle objections and conduct professional follow-ups.
- Working knowledge of MS Excel / Google Sheets.
- Self-motivated and capable of working independently.

8. Remote Working Requirements

- Must have a laptop or desktop with a reliable internet connection.
- Good-quality headset and a quiet working environment.
- Must be available during agreed working hours.
- Daily online reporting and coordination with the Smartedge team.
- Participation in scheduled online review meetings.
- Must maintain confidentiality of company and prospect information.
- Use only approved calling systems and communication channels.

9. Compensation & Incentive Structure Compensation will depend on experience, working hours and the engagement model.

Indicative options:

Engagement Model

Compensation

Full-Time Executive

₹12,000–₹20,000/month

Experienced Telemarketing Consultant

₹15,000–₹25,000/month

Part-Time / Flexible Engagement

Mutually agreed

Performance-Based Associate

Fixed incentive / commission model

Additional performance incentives may be offered for:

- Qualified appointments completed.
- Conversion of qualified leads into proposals.
- Successful business closures attributable to the telemarketing effort.

Final compensation and incentive terms will be agreed at the time of appointment. 10. Initial 30-Day Performance Plan

Week 1 – Induction & Training

- Understand Smartedge's services and product portfolio.
- Familiarisation with calling scripts and objection handling.
- Training on target customer profiles.
- Training on lead qualification and reporting.

Week 2 – Pilot Calling

- Start calling assigned prospect databases.
- Identify relevant decision-makers.
- Record customer requirements and responses.
- Generate initial qualified leads.

Week 3 – Independent Campaign Execution

- Conduct regular outbound calling.
- Improve conversation and lead qualification quality.
- Schedule appointments with the consulting team.
- Establish a systematic follow-up pipeline.

Week 4 – Performance Review

- Review calling productivity.
- Assess lead quality and appointment generation.
- Identify improvement areas.
- Finalise monthly targets for the subsequent period.

11. Career Opportunity High-performing candidates will have opportunities to grow into:

- Senior Telemarketing Consultant
- Business Development Executive
- Regional Business Development Coordinator
- Business Development Manager

12. How to Apply Interested candidates may share their updated resume along with the following details:

- Current location and preferred working hours.
- Languages known.
- Previous telemarketing / telesales experience.
- Experience in B2B or corporate calling.
- Current and expected compensation.

SMARTEDGE CONSULTING Beyond Compliance. Delivering Business Value.

Website: www.smartedgeconsulting.com

📌 Telemarketing Executive / Telemarketing Consultant – Pan India (Remote)
🏢 Smartedge Consulting
📍 India