Job roles: Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai

? Location: Chennai

? Work Mode: Work from Office (No hybrid or work from Home)

? Shift: Night Shift –

- US Hours

⏳ Notice Period: Immediate Joiners Preferred

Open Positions &

- Salary

Team Lead –

- Operations ?
- CTC: ₹12–16 LPA

Experience: 5-6 years in BPO/ITES in US Mortgage Underwriting operations, preferably with significant US Mortgage Underwriting experience.. with at least 1-2 years as TL (if you are not Team lead or above on paper you are not eligible for this role)

–

- Team Lead –
- US Mortgage Underwriting

Process: US Mortgage –

- Live Underwriting / QM / Post Closing

Role Overview

We are looking for an experienced Team Lead –

- US Mortgage Underwriting to manage a team of underwriters/SMEs and ensure smooth day-to-day operations, quality delivery, productivity and adherence to US mortgage guidelines.

The ideal candidate should have strong hands-on experience in at least one of the following areas: Live Underwriting, Quality Management (QM) or Post Closing, along with prior experience handling a team.

Key Responsibilities

- Lead and manage a team of US Mortgage Underwriters/SMEs.
- Monitor daily productivity, quality, TAT and SLA adherence.
- Provide guidance, coaching and process support to team members.
- Handle escalations and resolve complex underwriting-related queries.
- Ensure compliance with US mortgage guidelines, client requirements and process standards.
- Conduct quality reviews,



identify errors and drive corrective actions.
- Coordinate with clients and internal stakeholders for operational requirements.
- Drive team performance, process improvements and continuous learning.

Required Skills &

- Experience

- Minimum 5+ years of experience in US Mortgage Underwriting.
- 1–2 years of experience working as a Team Lead.
- Strong hands-on experience in at least one of the following:
- Live US Mortgage Underwriting
- Quality Management (QM)
- Post Closing

- Good understanding of US mortgage processes, documentation and underwriting guidelines.
- Experience managing team productivity, quality and performance metrics.
- Strong communication, problem-solving and people-management skills.

Candidate Profile

- Should have progressed from an Underwriter/SME role into a Team Lead position.
- Must have hands-on mortgage process knowledge and the ability to guide team members.
- Should be comfortable working in US business hours/shifts, as required.

Preferred Location: Chennai

Priority Candidates

Candidates currently working in US Mortgage, who can join immediately or at short notice will be preferred.

Why Join Us

Lead a growing, high-performance US mortgage team.

Direct exposure to US clients and decision-makers.

Opportunity to drive impact in a mature, secure process with strong career growth.

Skills: search,tat,team management,live underwriting,sla,quality,us mortgage,productivity,post close underwriting,operations,productivity improvement,management,bpo,qm underwriting,mortgage underwriting,teams

📌 Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai
🏢 Varsal Terra Technology
📍 Chennai