Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.
Main Responsibilities
- Communicate via inbound telephone calls with customers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Understand all programs, systems, and procedures necessary to perform the job effectively
- Generate fees and up-sell wherever possible
- Represent highest standards of the brand
- 1-2 years customer service experience – telephone experience
- Ability to remain highly motivated in a service environment
- Analytical thinker and problem solver
- PC proficiency
- Attention to detail and quality-oriented
- Highly energetic with motivation to assist Customers and other team members
- Active listening skills
- Multi-task oriented
- Excellent listening and interpersonal skills
- Confident and positive attitude
- Adaptive to change
- Excellent oral and written communication skills