Company Description Radical Minds Group delivers comprehensive business solutions through a global delivery network spanning offshore, near-shore, and onshore locations. The organization focuses on helping clients address current operational challenges while preparing them for future needs and growth. Services are tailored to align with business objectives, cultural and language requirements, and cost optimization goals.

Radical Minds

Group supports multiple industry verticals, combining operational excellence with deep industry and functional expertise to improve critical business processes. Team members collaborate in a dynamic environment that values adaptability, client-centric thinking, and continuous improvement.

Role Description The Team Lead role is a full-time, in office position based in Bengaluru.

The Team

Lead will oversee daily operations for a designated team, including organizing workflows, assigning tasks, monitoring performance, and ensuring service delivery meets quality and productivity targets. This role includes coaching and mentoring team members, providing regular feedback, conducting performance reviews, and supporting professional development.

The Team

Lead will collaborate with managers and cross-functional stakeholders to resolve operational issues, implement process improvements, and maintain compliance with company policies and client requirements.



The position also involves reporting key metrics, managing escalations, and promoting a positive, inclusive, and high-performing team culture.

Qualifications

- Experience in team leadership, including supervising staff, delegating tasks, and managing performance in an operations or service-delivery environment.
- Strong communication and interpersonal skills, with the ability to coordinate with clients, stakeholders, and team members across functions.
- Proven ability in planning, organizing, and problem-solving, including handling escalations and supporting change management initiatives.
- Comfort with data analysis and reporting, using metrics to track productivity, quality, and other key performance indicators.
- Background in process-oriented environments such as BPO, shared services, or similar industries is highly beneficial.
- Proficiency with common productivity tools and business applications; familiarity with CRM or workflow management systems is an advantage.
- Demonstrated commitment to inclusivity, ethical conduct, and maintaining a respectful, non-discriminatory workplace.
- Bachelor’s degree in business, management, or a related field, or equivalent practical experience.
- Prior experience in a supervisory or senior associate role in Bengaluru or similar hubs is preferred but not mandatory.

📌 Team Lead (Bengaluru)
🏢 Radical Minds Technologies
📍 Bengaluru