Company Description Bhanzu is transforming how children learn math by blending strong pedagogy with modern technology to build sharper thinking, faster problem-solving, and greater confidence. Founded by Neelakantha Bhanu, recognized as the World’s Fastest Human Calculator, Bhanzu currently serves over 70,000 learners across 20+ countries, including the US, UK, Canada, Australia, New Zealand, and the Middle East. The organization maintains a global classroom rating of 4.93/5 and brings together educators, engineers, designers, and creators to reshape math education.

Headquartered in Bengaluru, Bhanzu is rapidly scaling across product, growth, content, and engineering roles, with a mission to make world-class math education universally accessible and impact 1 million learners worldwide.

Role Description The Senior Customer Service Associate is a full-time, on-site role based in Bengaluru, responsible for delivering high-quality support to learners, parents, and partners. This position involves handling inbound and outbound calls, responding to emails and messages, and resolving queries related to classes, schedules, payments, and platform usage. The role includes maintaining accurate records of interactions, escalating complex issues to the appropriate teams, and following up to ensure timely resolution.

The associate will actively monitor feedback, contribute to continuous improvement of customer experience processes,



and collaborate with academic, operations, and product teams to ensure consistent, learner-centric communication. This role requires adherence to Bhanzu’s service standards, meeting performance targets, and representing the brand with professionalism and empathy in every interaction.

Qualifications

- Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on empathy and problem-solving.
- Experience in Customer Support and Customer Satisfaction, with the ability to manage high volumes of queries and drive resolution.
- Excellent Phone Etiquette, clear communication, and active listening skills for handling calls professionally.
- Proficiency in spoken and written English; knowledge of additional regional languages is an advantage.
- Previous experience in BPO, education, or consumer-facing service roles, ideally at a senior or lead level.
- Comfort using CRM tools, ticketing systems, and basic productivity software (email, spreadsheets, chat platforms).
- Robust organizational skills, attention to detail, and the ability to work in a fast-paced, target-driven environment.
- Ability to work flexible shifts, including weekends or evenings, as required by business needs.
- Graduate degree or equivalent professional experience in customer service or related fields.

📌 Senior Customer Service Associate || WFO || DOMESTIC || (Bengaluru)
🏢 Bhanzu
📍 Bengaluru