Minimum 4 years of experience in Windows Administration its performance and in depth analysis of logs including customerfacing or customer support roles
Willingness to work night shifts with most of the support aligned to the EST time zone
Ability to handle technically complex and sensitive customer situations with professionalism
Excellent verbal and written communication skills
Effectively engage with customers to gather information promptly clarify customer responsibilities in resolving complex issues and provide timely updates to customers and stakeholders
As a Support Engineer resolve challenging customer issues and provide support through calls email and chat channels
Solid troubleshooting and analytical skills to diagnose and resolve customer issues effectively
Ability to collaborate effectively with crossfunctional teams
Mandatory to work from office under Hybrid persona
Technical Skills
1Excellent understanding of Storage and High Availability oHyper v Hypervisor Hyper V Architect oCluster Failover Cluster Clustering oSAN NASStorage Technologies oBackup Technology VSS Volume Shadow Copy Service oWindows Firewall oStorage Backup Configuration Types Stack oServer 2016 till 2025 Features and Variances oWindows Update Types of Updates Cumulative Update
2Indepth understanding on Azure technology oK8s Architecture oARB Azure Arc Resource Bridge oAzure Kubernetes Service AKS on Azure Local oAKS Troubleshooting
3LTSC Long Term Service Channel
4DFS MSDTC Microsoft Distributed Transaction Coordinator