About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform helping businesses drive conversations, conversions, and customer engagement through WhatsApp.

With 250,000+ businesses using the platform and 800+ Crore messages processed annually, AiSensy enables brands to leverage WhatsApp for marketing, customer communication, automation, and conversational experiences.

As we continue to scale, we are looking for finance professionals who can strengthen our financial operations and ensure accuracy, efficiency, and transparency across our processes.

About the Role

We are looking for a detail-oriented and proactive Senior Executive – Accounts Receivable to manage the end-to-end accounts receivable function.

The role will be responsible for customer invoicing, payment tracking, collections, outstanding receivables, payment reconciliation, and AR reporting. You will work closely with Sales, Customer Success, Business Operations, and Finance teams to ensure timely collections, accurate financial records, and a healthy cash flow.

The ideal candidate should have strong accounting fundamentals, hands-on experience in accounts receivable, excellent reconciliation skills, and the ability to manage customer-facing financial queries in a fast-paced SaaS environment.

Key Responsibilities

1. Accounts Receivable Management

- Manage the complete accounts receivable cycle, from customer invoicing to payment collection and reconciliation.
- Generate and issue accurate customer invoices based on subscriptions, plans, renewals, upgrades, and other applicable charges.
- Maintain customer-wise receivable records and ensure all transactions are accurately recorded.
- Track outstanding invoices, payment due dates, and overdue balances.
- Ensure timely follow-ups for pending payments and maintain healthy receivables.
- Monitor customer account balances and resolve discrepancies.
- Maintain accurate AR ledgers and customer account statements.

2. Billing & Subscription Management

- Manage billing activities related to customer subscriptions, renewals, upgrades, downgrades, and plan changes.
- Coordinate with Sales and Customer Success teams to ensure billing information is accurate and updated.
- Ensure invoices reflect the correct subscription plans, billing cycles, applicable taxes, and commercial terms.
- Handle customer billing queries related to invoices, payment status, credits, and adjustments.
- Track subscription-related billing changes and ensure appropriate financial entries are recorded.
- Coordinate corrections for incorrect invoices, duplicate billing, credit notes, and billing discrepancies.

3. Collections & Outstanding Management

- Drive timely collection of customer payments through regular follow-ups and structured collection processes.
- Monitor ageing reports and identify overdue accounts requiring immediate attention.
- Maintain and track receivables ageing buckets.
- Coordinate with customers regarding pending payments, payment confirmations, and outstanding balances.
- Work with Sales and Customer Success teams to resolve payment-related issues and support collection efforts.
- Escalate long-pending, high-value, or disputed receivables to the relevant stakeholders.
- Identify recurring reasons for delayed payments and recommend corrective actions.
- Support the improvement of collection efficiency and reduction of overdue receivables.

4. Payment Reconciliation & Accounting

- Reconcile customer payments received through bank transfers, payment gateways,



and other collection channels.
- Match incoming payments against outstanding invoices and customer accounts.
- Investigate unidentified, short, excess, or duplicate payments and ensure timely resolution.
- Perform customer ledger reconciliations and resolve differences.
- Ensure accurate accounting entries for invoices, receipts, credit notes, refunds, and adjustments.
- Coordinate with the Accounts Payable and General Ledger teams wherever required.
- Maintain proper documentation and audit trails for all AR transactions.

5. Financial Reporting & MIS

- Prepare regular accounts receivable reports and collection dashboards.
- Generate and maintain customer-wise and invoice-wise ageing reports.
- Track key metrics such as:
- Total Outstanding Receivables
- Overdue Receivables
- Collection Efficiency
- Days Sales Outstanding (DSO)
- Ageing of Receivables
- Invoice-to-Collection Cycle
- Disputed and Unallocated Payments
- Monitor collection trends and highlight potential cash-flow risks.
- Share regular reports and actionable insights with the Finance Manager and relevant stakeholders.
- Ensure accuracy and timely submission of AR-related MIS reports.

6. Customer & Cross-Functional Coordination

- Coordinate with customers to resolve invoice-related queries, payment discrepancies, and outstanding dues.
- Work closely with Sales and Customer Success teams to address billing and collection challenges.
- Coordinate with internal teams to validate customer subscription details, commercial terms, and payment commitments.
- Ensure timely resolution of billing disputes and payment-related concerns.
- Maintain professional communication with customers while following up on collections.
- Help establish clear processes for payment follow-ups, escalations, and customer account reconciliation.

7. Audit & Documentation

- Maintain proper documentation of invoices, receipts, reconciliations, credit notes, and customer account statements.
- Support internal and external audits by providing accurate AR schedules and supporting documents.
- Ensure receivable records are complete, accurate, and properly maintained.
- Follow company accounting policies, financial controls, and applicable statutory requirements.
- Support month-end and year-end closing activities related to accounts receivable.
- Assist in identifying and resolving discrepancies during financial audits.

8. Process Improvement & Operational Efficiency

- Identify gaps in existing billing, collection, and reconciliation processes.
- Recommend improvements to reduce manual work, payment delays, and reconciliation errors.
- Support automation of invoicing, payment tracking, and collection workflows.
- Improve the accuracy and efficiency of customer billing and receivable reporting.
- Maintain and improve standard operating procedures for accounts receivable activities.

What We’re Looking For

Experience & Education

- Bachelor's degree in Commerce, Finance, Accounting, or a related field.
- 2–4 years of experience in Accounts Receivable, Billing, Collections, or Finance Operations.
- Experience managing customer invoicing, payment reconciliation,



outstanding receivables, and collections.
- Experience working in a SaaS, technology, subscription-based, or service-oriented business is preferred.
- Practical understanding of accounting principles and financial reporting.
- Experience handling high-volume transactions and multiple customer accounts.

Technical & Functional Skills

- Strong understanding of Accounts Receivable, customer ledgers, billing, collections, and reconciliations.
- Good knowledge of accounting principles and financial statements.
- Understanding of GST, TDS, invoicing requirements, and applicable statutory compliance.
- Hands-on experience with accounting software such as Zoho Books, QuickBooks, Tally, or similar platforms.
- Advanced MS Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, and data analysis.
- Ability to prepare ageing reports, reconciliation statements, and financial MIS.
- Understanding of subscription billing, recurring revenue, renewals, and plan-based invoicing is preferred.
- Familiarity with payment gateways, bank reconciliations, and digital payment workflows.

Core Skills

- Strong numerical and analytical abilities.
- Excellent attention to detail and accuracy.
- Strong follow-up and collection management skills.
- Good communication and customer coordination abilities.
- Ability to investigate and resolve financial discrepancies.
- Strong ownership and accountability.
- Ability to manage multiple priorities and deadlines.
- Organized approach to documentation and reporting.
- Ability to work independently in a fast-paced environment.

Positive to Have

- Experience in a SaaS or subscription-based business.
- Exposure to recurring billing, subscription renewals, and customer plan management.
- Familiarity with payment gateway settlements and online payment reconciliation.
- Experience handling B2B customer collections.
- Understanding of DSO, working capital, cash-flow management, and collection forecasting.
- Experience with financial automation and reporting tools.
- Exposure to ERP or CRM systems integrated with billing and finance operations.

Key Performance Areas

Your performance will be measured across:

- Collection Efficiency: Timely collection of customer dues and improvement in collection rates.
- Outstanding Receivables: Effective monitoring and reduction of overdue balances.
- DSO Management: Maintaining and improving Days Sales Outstanding.
- Billing Accuracy: Accurate and timely generation of customer invoices.
- Payment Reconciliation: Timely and accurate reconciliation of customer payments.
- Ageing Management: Effective tracking and follow-up of outstanding invoices.
- Dispute Resolution: Timely resolution of billing and payment discrepancies.
- Reporting Accuracy: Timely and accurate preparation of AR reports and MIS.
- Process Compliance: Adherence to accounting policies and documentation standards.
- Operational Efficiency: Continuous improvement in billing, collection, and reconciliation processes.

Why Join AiSensy?

- Be part of a fast-growing SaaS company transforming how businesses engage with customers through WhatsApp.
- Work with industry leaders and high-growth brands.
- Gain exposure to SaaS finance operations, subscription billing, and revenue collection.
- Work in a fast-paced and collaborative environment.
- Take ownership of important financial processes that directly impact business cash flow.
- Build your career across Accounts Receivable, Financial Operations, and broader Finance functions.

📌 Senior Accounts Receivable (Gurugram)
🏢 AiSensy
📍 Gurugram