Sama Homestays is looking for a Sales & Customer Support Executive who will be responsible for handling booking inquiries, assisting potential guests with their queries, and converting leads into confirmed reservations.

The ideal candidate should have excellent English communication skills, both spoken and written, along with a polite, warm, and professional approach to guest interactions. They should be comfortable engaging with potential guests, understanding their requirements, recommending suitable properties, and following up to successfully close bookings.

This role is primarily sales-focused and requires someone who understands the importance of timely responses, effective communication, and delivering a positive guest experience from the very first interaction.

Key Responsibilities:

- Handle booking inquiries from potential guests via phone, WhatsApp, Instagram, and other online platforms.
- Convert booking inquiries into confirmed reservations through effective communication, timely follow-ups, and a sales-oriented approach.
- Understand guest requirements, explain property details and booking options, and help guests choose the most suitable stay.
- Communicate confidently, politely, and professionally with potential guests, ensuring a warm and personalised experience.
- Maintain accurate records of inquiries, follow-ups, and confirmed bookings using Google Sheets or Excel.

Skills & Competencies:

- Excellent English communication skills, both spoken and written, are essential.




- Strong interpersonal skills and the ability to communicate politely, confidently, and professionally.
- A sales-driven mindset, with the ability to persuade, follow up, and convert potential inquiries into confirmed bookings.
- A customer-first attitude and an understanding of skilled communication in the hospitality industry.
- Ability to handle guest questions and concerns patiently while maintaining a positive and helpful approach.
- Basic knowledge of MS Excel and Google Sheets.
- Prior experience in sales, customer support, hospitality, or travel is preferred but not mandatory. Candidates with strong communication and sales skills are encouraged to apply.

Additional Requirement:

- The candidate should have their own laptop.

About Sama Homestays:

Sama Homestays is a vacation home rental company focused on curating and managing unique villas, bungalows, and homestays. The company partners with properties that offer a strong local character, authentic stories, and warm, host-led hospitality. Sama aims to provide personalized experiences for a wide range of travelers, from those seeking quiet retreats to those looking for immersive cultural stays.

Guests are offered secluded, carefully selected properties that highlight local cuisine, distinctive experiences, and thoughtful service. The team is committed to creating meaningful travel moments that balance comfort, discovery, and connection.

📌 Sales & Customer Support Executive (Jammu)
🏢 Sama Homestays
📍 Jammu