Responsibilities

- Map and document end-to-end journeys for borrowers and lenders: sign-up, KYC, Account Aggregator bank linking, BQS™ assessment, loan listing, lender matching, e-agreement, disbursement, EMI collection and lender payouts
- Write transparent PRDs, user stories and process flows for new features and process changes; work with Tech to get them built and tested (UAT)
- Own loan operations SOPs – disbursement, escrow/nodal account fund flows, repayment allocation, reconciliation and lender settlements
- Coordinate with collections and recovery partners on overdue cases and maintain clean timely MIS
- Identify manual steps and drive automation with Tech and vendor partners
- Make sure processes follow RBI Master Directions for NBFC-P2P – lender/borrower exposure limits, escrow rules, fund-transfer timelines, disclosures and Fair Practices Code
- Maintain audit-ready documentation and support internal, statutory and RBI audits and regulatory reporting
- Build maker-checker controls and exception tracking into key ops processes.




- Build dashboards and reports on disbursement volumes, portfolio performance, DPD buckets, TAT and customer issues
- Act as the bridge between Product, Tech, Credit, Compliance, Finance and Customer Support.
- Manage integrations and SLAs with partners – banks, Account Aggregators, KYC/bureau providers, payment gateways and e-sign vendors

Skills

- Graduate in any discipline; MBA / PGDM (Finance, Operations or Product) preferred.
- 3–6 years in lending operations, product operations or process roles at an NBFC, fintech, P2P platform or bank.
- Clear understanding of the digital loan lifecycle – onboarding, KYC, underwriting, disbursement, collections and reconciliation.
- Experience writing SOPs, process flows or PRDs and working closely with tech teams.
- Strong Excel / Google Sheets skills; comfortable building MIS and reading data.
- Structured thinking, attention to detail and clear written communication.

📌 Product Manager (Mumbai)
🏢 1 Finance
📍 Mumbai