Role Overview:

Khanna Gems is looking for a polished, commercially driven professional to develop and manage relationships with HNI and UHNI clients. The role involves driving sales, building a solid high-value client portfolio, and delivering personalised advisory experiences across fine jewellery, precious gemstones and Gem Therapy.

Key Responsibilities

Client Acquisition & Relationship Management

Identify and acquire current clients while building and nurturing long-term relationships with existing high-value clients to encourage loyalty, repeat business and referrals.

Sales & Revenue Growth

Convert enquiries and consultations into sales, identify opportunities for upselling and cross-selling, and consistently work towards achieving assigned sales targets.

Gemstone & Jewellery Advisory

Guide clients through gemstone selection, quality, certification and bespoke jewellery options, ensuring recommendations are aligned with their individual preferences and requirements.

Gem Therapy Consultations

Understand clients’ interests and provide guidance on the traditional significance of gemstones, astrological recommendations and wearing practices. Coordinate with relevant specialists wherever required.

Premium Client Experience

Organise private consultations, personalised product presentations and timely follow-ups. Ensure every client interaction reflects exceptional service, discretion and confidentiality.

Client Portfolio Management

Maintain accurate CRM records, document client preferences and purchase history, and proactively engage clients with relevant products, updates and offerings.

Internal Coordination

Collaborate with the sales, design and operations teams to ensure seamless execution of orders,



customisations and special client requirements.

Brand Representation

Represent Khanna Gems with professionalism and integrity, upholding The Khanna Standard through strong product knowledge, transparency and personalised client service.

Candidate Profile

- Preferably 3–7 years of experience in luxury sales, jewellery, gemstones or premium client relationship management.
- Demonstrated ability to build lasting client relationships, convert opportunities into sales and achieve revenue targets.
- Excellent communication, presentation and interpersonal skills.
- Knowledge of precious gemstones, astrology and traditional Gem Therapy will be an added advantage.
- Ability to engage confidently with HNI and UHNI clientele while maintaining the highest standards of discretion and professionalism.
- Proficiency in English and Hindi, along with familiarity with CRM tools and digital client communication platforms.

Key Performance Indicators (KPIs)

- Achievement of sales revenue targets.
- Current client acquisition and consultation-to-sale conversion rates.
- Repeat purchases, client retention and referral generation.
- Growth and management of the high-value client portfolio.
- Quality and consistency of client engagement, follow-ups and CRM management.

The Ideal Candidate:

The ideal candidate is a customer-focused and results-oriented sales professional with a strong ability to build meaningful relationships, understand client needs and deliver consultative recommendations. They should combine commercial acumen with an appreciation for fine jewellery and precious gemstones to create exceptional client experiences and contribute to the long-term growth of Khanna Gems.

📌 Private Client Sales & Relationship Manager (Gurugram)
🏢 Khanna Gems Group
📍 Gurugram