- Handle customer queries and live chat support through Intercom.
- Track ongoing projects and ensure timely delivery.
- Coordinate with internal teams to resolve issues and delays.
- Keep customers updated on project status and timelines.
- Ensure smooth day-to-day operations and customer satisfaction.
Requirements:
- Minimum 1 year of experience in operations or customer support.
- Solid English communication and problem-solving skills.
- Good multitasking and coordination abilities.
- SaaS/IT industry experience is a plus.