JD- SAAS Application Specialist The role requires hands-on experience with Sprinklr and OneTrust, along with solid troubleshooting, stakeholder-management, and platform-governance skills. Exposure to Kaltura or other enterprise video management platforms is an advantage.
Key Responsibilities
Sprinklr
- Support day-to-day administration and operational activities within Sprinklr.
- Manage user access, roles, permissions, and platform configurations.
- Support social media management, publishing, engagement, and social listening requirements.
- Troubleshoot platform-related issues and coordinate with internal teams and vendor support when required.
- Support reporting, dashboards, and platform adoption activities.
- Assist business users with platform-related queries and technical issues.
OneTrust
- Support OneTrust configuration and ongoing operational activities.
- Work with website, marketing, analytics, privacy,
and development teams on consent-management requirements.
- Support cookie consent/banner configurations and preference-management requirements.
- Assist with troubleshooting consent-related issues across websites.
- Coordinate implementation and validation activities with technical and privacy stakeholders.
- Understand the impact of consent management on analytics and marketing technologies such as Google Analytics 4 and Google Tag Manager.
Kaltura – Good to Have
- Basic understanding or hands-on exposure to Kaltura or similar enterprise video management platforms.
- Support video publishing, content management, user/access management, and platform-related requests.
- Coordinate with business and technical teams for video-management requirements and troubleshooting.