Legal Operations Specialist, Corporate

Position Overview The provides first-line support for Legal Tracker and related legal operations processes. This role is responsible for handling routine service requests, maintaining system data integrity, supporting law firm and vendor onboarding activities, and ensuring Legal Tracker records remain accurate, complete, and aligned with established governance standards. The position serves as the primary point of contact for Level 1 support inquiries and escalates complex issues to Legal Operations leadership when required.

Level 1 Help Desk & User Support

Serve as the first point of contact for Legal Tracker support requests. Resolve routine tickets, provide user guidance, answer "how-to" questions, support law firms and business users, and communicate invoice and workflow status information to law firms and reminders to businesses. Escalate issues requiring policy interpretation, governance decisions, or system configuration changes.

Data Maintenance & System Administration

Maintain the accuracy and integrity of Legal Tracker data through routine updates and administration. Perform matter updates, matter closures, user and vendor record maintenance, entity updates, organizational hierarchy changes, data cleanup activities, and approved reference table updates. Validate completed changes and document updates in accordance with established procedures.

Requirements

Education and Experience

- Associate’s or bachelor’s degree,



or an equivalent combination of education and relevant work experience.
- Two or more years of experience in application support, data management, legal operations, or a related administrative support role.
- Experience with Legal Tracker or another legal billing or matter management system preferred.

Required Qualifications

- Experience providing first-level user support and maintaining data in a business application, preferably a legal billing or matter management system.
- Ability to troubleshoot routine system, access, and data issues; document findings; and escalate issues requiring additional support.
- Proficiency in Microsoft Excel, including filters, tables, lookup functions, and pivot tables, to reconcile records and identify data discrepancies.
- Experience creating, updating, and validating application records, with robust attention to accuracy, completeness, and confidentiality.
- Ability to manage support tickets, prioritize requests, track follow-up activities, and communicate clearly with internal business users and outside law firms.
- Ability to follow established procedures for user access, permissions, approvals, and data changes.
- Ability to learn legal billing and matter management processes and develop clear user instructions and support documentation.

Opportunities for Growth

- Advancement into Senior Ops Role
- Exposure to cross-functional teams Legal, Finance and Outside Counsel.
- Ownership of process improvement – streaming ling workflows and improving data quality.

📌 Legal Operations Specialist (Bengaluru)
🏢 Marmon Technologies India
📍 Bengaluru