Key Account Manager - BFSI

Location: Mumbai

Experience: 2 - 4 years

Company: Vibrium AI

About Vibrium

Vibrium is an AI Actualization Platform that helps enterprises rapidly realize measurable business outcomes through AI interventions. We combine AI orchestration, workflow automation, and multimodal AI capabilities to build outcome-driven AI agents and digital workers across industries.

Role Overview

As a Key Account Manager - BFSI, you will own and grow a portfolio of strategic BFSI accounts. You will work closely with business leaders, product teams, and internal stakeholders to ensure successful deployment, adoption, and expansion of Vibrium's AI solutions. You will be expected to understand the client's business, identify opportunities where AI can create value, drive execution with internal teams, and build long-term strategic partnerships.

Key Responsibilities

- Own day-to-day relationships with a portfolio of BFSI clients and build strong relationships with business and senior stakeholders.
- Understand client priorities, business processes, customer journeys, and existing AI initiatives.
- Act as the single point of ownership for account health, client communication, governance, and delivery coordination.
- Work with clients to drive adoption and measure outcomes across usage, conversion, customer experience, cost efficiency, and other relevant KPIs.
- Identify gaps in existing deployments and work with Product, Engineering, Solutions, and Operations teams to improve performance.
- Identify new AI use cases, teams, products, and business journeys where Vibrium can add value.




- Drive cross-sell and upsell opportunities and build business cases and ROI narratives for new AI-led initiatives.
- Manage POCs, pilots, and new use-case launches in collaboration with internal teams.
- Translate client requirements and feedback into clear internal priorities and actionable product improvements.
- Build strong domain understanding across lending, insurance, cards, payments, collections, customer service, and sales journeys.

Knowledge & Skills

- 2 - 4 years of experience in Key Account Management, Client Success, Enterprise Sales, Consulting, Pre-Sales, or a similar client-facing role.
- Experience working with BFSI clients such as banks, NBFCs, insurers, fintechs, or lending platforms.
- Strong understanding of enterprise client management and stakeholder management.
- Comfortable engaging with senior business stakeholders and driving conversations beyond day-to-day execution.
- Ability to understand business problems and translate them into technology or AI-led solutions.
- Strong analytical thinking, problem-solving, ownership, and ability to work with business metrics.
- Excellent communication, presentation, and documentation skills.




- Ability to independently drive initiatives across multiple internal teams in a quick-paced environment.
- Entrepreneurial mindset with a willingness to build processes and playbooks from the ground up.
- Prior experience with AI, SaaS, fintech, or enterprise technology is preferred.

Key Result Areas (KRAs)

- Account retention, health, and stakeholder engagement across the assigned BFSI portfolio.
- Client adoption, usage, and measurable business outcomes from Vibrium's AI deployments.
- Expansion of existing accounts through cross-sell, upsell, and new use cases.
- Timely resolution of client issues and effective coordination across internal teams.
- Development of trusted relationships with business and senior stakeholders.
- Creation of repeatable account growth, governance, and AI adoption playbooks.

Why Join Vibrium?

- Work directly with CXOs, business leaders, and senior stakeholders at leading BFSI enterprises.
- Own strategic accounts at the intersection of AI, SaaS, and financial services.
- Work closely with the founding team and have direct visibility into company strategy.
- High ownership and autonomy in a fast-paced, high-growth AI company.
- Build expertise in one of the most rapidly evolving areas of enterprise technology.
- Be part of Vibrium's journey to redefine how enterprises use AI to acquire, serve, and retain customers.

To Apply

- Send your resume to [email protected] with a short note on your relevant account management / BFSI experience and interest in AI.

📌 Key Account Manager - BFSI (Gurugram)
🏢 Vibrium.ai
📍 Gurugram