We Are Hiring: IT Helpdesk / Security Engineer (L1/L2)

Location: India

Experience: 3+ Years

Employment Type: Full-Time

Work Schedule: Multiple Shifts (Global Support)

We are seeking an experienced and service-oriented IT Helpdesk / Security Engineer to provide Level 1 and Level 2 technical support for a global workforce. The ideal candidate will have robust troubleshooting capabilities, hands-on experience with enterprise IT environments, and a solid understanding of endpoint management and IT security practices.

Key Responsibilities

Provide L1/L2 technical support for hardware, software, and network-related issues.

Administer and support Google Workspace applications, including Gmail, Drive, Meet, and Calendar.

Manage Windows and macOS endpoints using JumpCloud and Google Device Management.

Handle user onboarding, offboarding, account provisioning, and access management.

Perform OS patching, software installations, antivirus monitoring, and vulnerability remediation.

Troubleshoot VPN (GlobalProtect), LAN/WAN, Wi-Fi, DNS, DHCP, and network connectivity issues.

Manage IT assets, inventory tracking, and device lifecycle activities.

Maintain IT support tickets and ensure timely resolution in accordance with SLAs.

Collaborate with global infrastructure, networking, and security teams to resolve technical issues.





Required Qualifications

Minimum 3 years of experience in IT Helpdesk, Desktop Support, or End-User Computing.

Hands-on experience supporting Google Workspace in enterprise environments.

Strong knowledge of Windows and macOS administration and troubleshooting.

Experience with endpoint management, patching, antivirus, and security compliance.

Working knowledge of networking fundamentals, VPN technologies, and IT infrastructure.

Familiarity with IT service management tools and SLA-driven support processes.

Excellent communication, analytical, troubleshooting, and customer-service skills.

Ability to work independently and collaborate effectively with geographically distributed teams.

Preferred Skills

JumpCloud and Google Device Management

GlobalProtect VPN

ITIL-based service management practices

IT asset management and vulnerability management

Certifications such as CompTIA A+, Network+, ITIL Foundation, or equivalent

How to Apply

Interested candidates are invited to submit their updated resumes to [email protected].

Email Subject: IT Helpdesk Engineer – L1/L2 Support

Candidates with relevant experience who are comfortable supporting global operations and working flexible shifts are encouraged to apply.

📌 IT Helpdesk / Security Engineer/ (Bengaluru)
🏢 Oprila
📍 Bengaluru