Job Title: Internal Audit Specialist

Department: Legal & Compliance

Location: Bengaluru

Reports to: Manager, Compliance Support

Overview:

The Internal Audit Specialist is responsible for monitoring and documenting support of the department’s quality goals and initiatives. The Internal Audit Specialist fairly and consistently evaluates written customer contact, Vervent created reports and automated processes for accuracy. Provides documented feedback for success in executing superior service and quality to our customers and clients.

Primary Responsibilities:

- Define and document customer business functions and processes.
- Build and present trend data of multichannel monitoring formats and quality standards to compile and track performance at team level.
- Prepares and analyzes weekly and monthly internal and external quality reports to identify customer needs and expectations.
- Perform ongoing evaluation of reporting effectiveness and develop new reports anticipating the client and internal stakeholder needs and driving to self-service capabilities.
- Build robust working relationships with stakeholders and team members through effective communication throughout client life-cycle.
- Maintain departmental standards through exceptional listening and analytical skills.




- Consult with management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of system access.
- Develop tools, techniques, and standardization to ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency.

Position Requirements

- Bachelor’s in business management, Finance, Computer Science, or related field, with 2-5 years of experience in finance or related field, or combination of relevant experience and education.
- Strong experience in U.S. credit card regulations (e.g., Truth in Lending Act/Regulation Z, Fair Credit Billing Act, Fair Credit Reporting Act), with the ability to apply them when evaluating customer applications, reports, and automated processes.
- Strong knowledge of the credit card process from origination to charge-off.
- Strong written and verbal communication skills, with the ability to communicate effectively with U.S. stakeholders as well as team members and other audiences.
- Must demonstrate strong analytical skills and ability to translate data into action.
- Strong working knowledge of computer software including Microsoft Office.

📌 Internal Audit Specialist (Bengaluru)
🏢 Vervent
📍 Bengaluru