IBM MQ Lead / MQ Administrator

Salary -4- 8 lpa(depending on experience)

Employment Type-Full-Time

Exp- 2-5

About the Company

We are a leading aviation IT solutions provider specializing in mission-critical airport systems integration, enterprise middleware, operational technology platforms, and digital transformation solutions for airports and aviation stakeholders. Our projects involve complex, high-availability environments requiring secure, scalable, and resilient system integrations across multiple airport operational systems.

We are seeking a highly skilled MQ Administrator to manage, optimize, and support enterprise messaging and middleware infrastructure in demanding, 24x7 operational environments.

Role Overview

We are looking for an experienced IBM MQ Lead / Administrator with strong technical and leadership capabilities to manage enterprise messaging environments and production support operations.

The candidate will be responsible for providing technical leadership, managing day-to-day MQ operations, handling critical incidents, coordinating with L2/L3 teams, and ensuring timely resolution and closure of issues. The role requires strong client-facing skills, ownership of production activities, and the ability to lead support teams in a 24x7 environment.

Key Responsibilities

Lead and manage IBM MQ administration and production support activities across multiple environments.

Provide technical leadership to the MQ support team and guide team members in troubleshooting and issue resolution.

Take ownership of critical and complex incidents and drive them through to resolution and closure.

Analyze production issues, identify the impacted areas, and coordinate with relevant technical teams for resolution.

Coordinate with L2, L3, application, infrastructure, network, security, and vendor teams to resolve complex issues within agreed SLAs.

Act as the primary technical point of contact for MQ-related issues and operational activities.

Lead incident calls and ensure clear communication between technical teams, stakeholders, and clients.

Provide regular and accurate status updates to clients and management during critical incidents.

Coordinate with L2/L3 teams for detailed troubleshooting, root-cause analysis, and implementation of corrective actions.

Ensure issues are properly tracked, resolved, validated, and formally closed.

Review recurring incidents and coordinate with relevant teams to identify permanent solutions and preventive measures.

Manage and coordinate shift operations, including shift handovers, pending activities,



critical incidents, and operational priorities.

Ensure adequate coverage and smooth execution of 24x7 production support and shift activities.

Coordinate planned activities, changes, deployments, maintenance, and testing with respective teams.

Review and approve operational activities, implementation plans, rollback plans, and troubleshooting approaches where applicable.

Participate in client meetings, governance calls, service reviews, and technical discussions.

Translate technical issues into clear business-impact updates for clients and stakeholders.

Ensure adherence to operational procedures, SLA requirements, change management processes, and support standards.

Prepare and review RCA, incident reports, operational reports, and other support documentation.

Identify operational gaps and drive improvements in support processes, monitoring, troubleshooting, and incident management.

Mentor and guide junior team members and help build technical capability within the support team.

Coordinate knowledge transfer and ensure proper documentation of critical systems and operational procedures.

Work closely with management to identify resource requirements, operational risks, and support priorities.

Leadership & Client Management

Demonstrate robust ownership and accountability for MQ operations and production support.

Lead technical discussions with clients and internal stakeholders.

Effectively manage communication during high-priority and critical incidents.

Coordinate multiple teams simultaneously to drive issues toward closure.

Ensure clear assignment of actions, ownership, and timelines during incident and technical calls.

Escalate issues appropriately and ensure timely involvement of L2/L3 teams when required.

Follow up with respective teams until the issue is completely resolved and validated.

Ensure proper closure of incidents with appropriate RCA and preventive actions.

Build strong working relationships with clients, vendors, and internal technical teams.

Act as a bridge between the support team, L2/L3 technical teams, and the client.

Technical Responsibilities

Strong understanding of IBM MQ administration and enterprise messaging concepts.





Manage and troubleshoot MQ-related connectivity, messaging, queue, channel, security, and performance issues.

Perform MQ health checks and monitor the overall health of messaging environments.

Support MQ configuration, maintenance, deployments, and production changes.

Troubleshoot message flow issues and coordinate with application/integration teams.

Support high-availability, disaster-recovery, and infrastructure-related MQ activities.

Analyze logs and technical information to identify the root cause of issues.

Work with infrastructure, network, security, and application teams when issues span multiple technology areas.

Shift & Operations Management

Lead assigned shifts and ensure smooth execution of production support activities.

Review open incidents, pending activities, planned changes, and operational priorities at the start of each shift.

Ensure proper handover between shifts.

Coordinate resources during major incidents and production outages.

Ensure all critical issues are followed up until resolution and closure.

Maintain operational discipline and ensure SLA commitments are met.

Support on-call and 24x7 operations as required.

Required Skills

6+ years of experience in IBM MQ administration/support.

Strong production support and incident management experience.

Strong leadership and coordination skills.

Experience working with L2/L3 technical teams.

Strong client-facing and communication skills.

Experience handling critical incidents and driving them to closure.

Experience working in 24x7 shift environments.

Strong analytical and troubleshooting skills.

Good understanding of enterprise integration and messaging environments.

Ability to coordinate across multiple technical teams.

Experience with ITIL/service management processes is preferred.

Experience with incident, problem, change, and release management is preferred.

Ideal Candidate Profile The ideal candidate should be a technically strong MQ professional with proven leadership experience, capable of independently managing production support, leading shifts, handling critical incidents, coordinating with L2/L3 teams, and managing client communication.

The candidate should demonstrate strong ownership, decision-making, coordination, communication, and issue-closure capabilities, rather than being limited to individual technical troubleshooting.

If Interested pls share CV along with Below Information

1.Experience

2.CTC

3.ECTC

4.Notice Period

5.Reason for job change

6.Location

📌 IBM MQ ADMIN (Noida)
🏢 Source Integreta
📍 Noida