: Head of SRE & Production Engineering

Location: Noida, India

Experience: 10–15 years

Employment: Full-time

Reporting to: VP Engineering

About PayRange

PayRange is a technology company building software and payment solutions for the unattended retail and laundry industry. Our platform supports business-critical operations across multiple locations, applications, integrations and payment systems.

We are looking for a hands-on technology leader to establish and lead our 24/7 Site Reliability Engineering (SRE) and Production Operations function in Noida.

Role overview

This is a build-from-scratch leadership role. You will be responsible for designing the operating model, establishing monitoring and observability, implementing incident management practices, building the team and ensuring the reliability, availability and performance of our production systems.

The role combines SRE, cloud infrastructure engineering, application operations, production support and incident management.

Key Responsibilities

- Build and Lead the Team: Build and manage a 24/7 production operations team of 7–8 engineers, including shift planning, on-call rotations and escalation processes.
- Infrastructure & Application Reliability: Own the reliability and performance of AWS infrastructure, applications, databases, APIs and third-party integrations.
- Monitoring & Observability: Establish centralized monitoring, dashboards, alerts and health checks using tools such as New Relic, Grafana, Prometheus, Datadog or CloudWatch.
- Incident Management: Lead production incident response, root cause analysis (RCA), postmortems and preventive actions.
- Proactive Monitoring: Identify performance degradation, infrastructure bottlenecks and unusual application behaviour before they affect customers.
- Payment & Customer Monitoring: Establish monitoring for payment failures,



unusual transaction patterns, refunds and changes in customer activity. Coordinate with Payments, Engineering, Security and Customer Success teams on potential issues.
- Automation & Operational Excellence: Automate operational tasks, improve incident response and establish SRE practices around availability, SLIs and SLOs.

Required Skills & Experience

- 10–15 years of experience in SRE, DevOps, Cloud Infrastructure or Production Engineering.
- 3–5 years of experience leading engineering or production operations teams.
- Strong hands-on experience with AWS, particularly EC2, RDS, VPC, IAM and CloudWatch.
- Strong understanding of Linux, networking, MySQL, Redis, APIs and distributed systems.
- Experience with monitoring and observability tools such as Recent Relic, Grafana, Prometheus, Datadog or ELK.
- Scripting and automation experience using Python, Bash or similar.
- Experience managing production incidents, on-call operations and 24/7 teams.

Good to Have

- Experience with payment systems, fintech or transaction monitoring.
- Experience with high-availability SaaS platforms.
- Knowledge of Docker, Kubernetes, Terraform and CI/CD.
- Experience building an SRE or NOC team from scratch.

What We Are Looking For A hands-on engineering leader who can build a team from the ground up, troubleshoot complex production issues and establish a proactive operations culture. Someone who focuses on preventing incidents, improving system reliability and continuously automating operational processes.

First 90 Days: Expected Outcomes

- Assess existing infrastructure, applications and monitoring.
- Build the team structure and define 24/7 shift coverage.
- Establish centralized monitoring, dashboards and alerting.
- Implement incident management, escalation procedures and runbooks.
- Introduce proactive infrastructure, payment and customer activity monitoring.

📌 Head of SRE & Production Engineering (Noida)
🏢 Turns (Acquired by PayRange)
📍 Noida