Company Description

Namma Ashram Private Limited is an experience-led hospitality company that builds community-centric brands and destinations. The portfolio currently includes Namma Ashram, an urban sanctuary focused on mindful living, cultural connections, and soulful food, and The Curio Table, an experience-led dining concept that blends food, curiosity, science, arts, and immersive experiences.

The company designs hospitality ecosystems rather than standalone venues, combining complementary offerings, curated partnerships, and multiple reasons for guests to gather and belong. Its operating philosophy emphasises distinctive brands, strong systems, financial discipline, and tech-enabled execution across scalable formats and locations.

The company plans to expand its network of both brands across multiple geographies and locations.

Namma Ashram is also committed to being a workplace where hospitality professionals, creators, operators, and entrepreneurs can take ownership, challenge conventions, and grow with the organisation.

Role Description

We are looking for an experienced, hands-on operations leader to build and lead the operational backbone of our growing hospitality and experience-led businesses.

As Head of Operations, you will take ownership of outlet operations, service delivery, workforce planning, people development and operational performance across the business.

You will work closely with the leadership team to build a strong operating organisation that can scale across multiple locations.

Key Responsibilities

1. Multi-Outlet Operations

- Lead end-to-end operations across all outlets and business formats.
- Establish consistent operating standards, service protocols and operating rhythms.
- Drive operational excellence across front-of-house, guest relations, housekeeping and outlet administration.




- Ensure operational readiness for new launches, expansions and new business formats.
- Build systems for daily reviews, performance tracking and operational audits.

2. People & Workforce Management

- Lead workforce planning, recruitment, deployment and manpower productivity.
- Build organisational structures, roles, responsibilities and performance frameworks.
- Develop robust outlet leadership teams and management capabilities.
- Establish employee engagement, performance management and retention initiatives.
- Build a culture of ownership, accountability, hospitality and continuous improvement.

3. Training & Capability Development

- Build and institutionalise the organisation’s training and capability development framework.
- Develop structured onboarding and role-based training programmes.
- Drive Namma Path, our internal learning and capability development initiative.
- Create career progression pathways and leadership development programmes.

4. Guest Experience & Service Excellence

- Establish and continuously improve guest experience standards.
- Build systems for customer feedback, complaint resolution and service recovery.
- Ensure consistency in hospitality, service quality and brand experience.
- Work with the leadership and culinary teams to continuously improve the overall guest journey.

5. Business & Financial Performance

- Own outlet-level operational performance and P&L; delivery.




- Drive manpower productivity, operating efficiency and cost discipline.
- Monitor revenue performance, operating costs, productivity and outlet-level KPIs.
- Identify operational inefficiencies and implement measurable improvements.

6. Systems & Scalability

- Build SOPs, checklists, operating dashboards and management review systems.
- Institutionalise technology-enabled operating processes.
- Create scalable systems that support growth without excessive dependence on individuals.
- Work closely with Finance, Procurement and Culinary to improve operational controls.

What We Are Looking For

- 7–15 years of experience in hospitality, restaurants, F&B;, retail or multi-location service businesses.
- Demonstrated expertise in Operations Management, including multi-site or multi-format hospitality operations and process optimisation.
- Strong understanding of outlet operations, workforce management, service delivery and operational P&L.;
- Experience building teams, developing managers and institutionalising operating systems.
- Strong analytical, problem-solving and execution capabilities.
- A hands-on leader who is equally comfortable on the floor and in a management review.
- Ability to build organisations and systems, not merely manage daily operations.

An Important Distinction

We are looking for an operations leader who understands that hospitality is ultimately about people and experiences. Systems and processes matter, but they must enable better hospitality rather than turn it into a mechanical exercise.

Location: Bengaluru

Position: Full-time, senior leadership

If building distinctive hospitality businesses and creating scalable operating organisations excites you, we’d love to hear from you.

📌 Head of Operations - Experience Hospitality Platform (Bengaluru)
🏢 Namma Ashram Private
📍 Bengaluru