Business Segment: Autoedge – Motor Valuation

Department: Operations

Location: Mumbai , Maharashtra

Experience: 8–12 years (preferably in motor valuation, automobile assessment, or insurance operations)

Reporting To: Senior Management / Business Head

We are looking for an experienced and result-oriented Head of Operations to lead and manage the Autoedge business segment, specializing in motor valuation and vehicle inspection services. The candidate will be responsible for developing operational strategies, managing valuation activities, ensuring service quality, building client relationships, and driving business growth.

The ideal candidate should have strong knowledge of vehicle valuation, automobile assessment, insurance processes, and operational management.

Key ResponsibilitiesA. Operations Management

- Oversee end-to-end operations for the Autoedge motor valuation segment.
- Develop and implement standard operating procedures (SOPs) to ensure efficient and timely execution of valuation assignments.
- Manage daily allocation, tracking, and completion of vehicle valuation and inspection cases.
- Monitor turnaround time (TAT), productivity, operational costs, and service quality.
- Establish operational targets and ensure achievement of business objectives.

B. Motor Valuation & Technical Expertise

- Oversee the valuation of used, damaged, and other vehicles as required by clients.
- Ensure accurate assessment of vehicle condition, market value, depreciation, and repair costs, wherever applicable.
- Review valuation reports and ensure compliance with client-specific guidelines and industry standards.
- Maintain knowledge of vehicle specifications, market pricing, depreciation practices, and automobile assessment methodologies.
- Handle complex valuation cases, escalations, and discrepancies.

C. Team Management

- Recruit, train, and manage motor valuation professionals, vehicle inspectors,



and field teams.
- Define performance metrics and monitor individual and team productivity.
- Build a strong operational network across assigned cities and regions.
- Conduct regular performance reviews and provide technical guidance to team members.

D. Client Management & Business Coordination

- Coordinate with banks, NBFCs, insurance companies, leasing companies, fleet operators, and other institutional clients.
- Manage client escalations and ensure timely resolution of operational issues.
- Work closely with the business development team to support client acquisition and retention.
- Understand client requirements and customize operational processes accordingly.
- Build long-term relationships with key clients and stakeholders.

E. Quality, Compliance & Reporting

- Ensure accuracy, consistency, and reliability of valuation reports.
- Implement quality-control mechanisms and periodic audits.
- Ensure proper documentation, photographic evidence, and supporting records for each assignment.
- Prepare and present MIS reports covering case volumes, TAT, productivity, revenue, and quality metrics.
- Identify operational risks and implement corrective and preventive measures.

F. Business Growth & Strategy

- Develop operational plans to scale the Autoedge segment across new locations.
- Identify opportunities to improve service delivery, reduce costs, and increase operational efficiency.
- Support revenue growth through improved capacity utilization and client service.




- Collaborate with senior management on business expansion, budgeting, and resource planning.

3. Educational Qualifications
- Bachelor's degree in Automobile Engineering, Mechanical Engineering, or a related technical field preferred.
- Relevant professional certifications in automobile assessment, vehicle inspection, or valuation will be an advantage.

4. Required Experience & Skills
- 8–12 years of relevant experience in motor valuation, vehicle inspection, automobile assessment, insurance survey operations, or automotive services.
- Proven experience managing multi-location operations and field teams.
- Robust understanding of vehicle valuation methodologies, depreciation, vehicle condition assessment, and automobile markets.
- Experience working with banks, NBFCs, insurance companies, or other institutional clients is preferred.
- Strong leadership, communication, negotiation, and decision-making skills.
- Proficiency in MS Excel, MIS reporting, and operational management systems.
- Ability to manage multiple assignments, meet strict turnaround times, and resolve client escalations.

5. Key Performance Indicators (KPIs)
- Timely completion of valuation assignments and adherence to TAT.
- Accuracy and quality of valuation reports.
- Operational productivity and cost efficiency.
- Client satisfaction and retention.
- Team performance and resource utilization.
- Revenue growth and operational profitability.
- Reduction in complaints, rework, and escalations.

6. Ideal Candidate ProfileThe ideal candidate will be a hands-on operations leader with strong technical knowledge of motor valuation, a proven track record of managing field operations, and the ability to build scalable processes for a growing business segment. Interested candidates can share their updated resumes with the HR team at:

[email protected]

📌 Head of Operations (Mumbai)
🏢 AssureVal Private
📍 Mumbai