Job Title: Guest Relations Intern

Company: Stay Ukiyo

Location: Mumbai (On-site)

Employment Type: Internship

Department: Guest Relations & Operations

About Stay Ukiyo

Stay Ukiyo is inspired by the Japanese concept of “The Floating World,” encouraging people to live in the moment and enjoy experiences without everyday worries.

We specialize in creating seamless, memorable travel and hospitality experiences by taking care of everything behind the scenes, allowing our guests to focus on enjoying their holidays. At Stay Ukiyo, we believe in personalized service, attention to detail and going the extra mile to make every stay special.

Role Overview

We are looking for a friendly, proactive and well-organized Guest Relations Intern who is passionate about hospitality and enjoys interacting with people.

The candidate will be responsible for assisting with guest communication, managing booking-related queries, coordinating check-ins and check-outs, and ensuring that guests receive a smooth and delightful experience throughout their journey with Stay Ukiyo.

This role offers hands-on exposure to the hospitality and vacation rental industry, with opportunities to learn guest handling, reservation management and day-to-day operations.

Key Responsibilities

- Guest Communication & Support

Handle guest inquiries through calls, WhatsApp, emails and other communication channels.

Assist guests with booking details, property information, availability and special requests.

Ensure timely responses and maintain professional communication with guests.

Follow up with guests before, during and after their stay.

- Reservation & Booking Coordination

Assist in managing guest reservations and maintaining accurate booking records.

Coordinate with the sales and operations teams to ensure booking details are communicated correctly.

Share check-in instructions, location details and other relevant information with guests.

- Check-in & Check-out Management

Coordinate with property managers and on-ground teams for smooth guest arrivals and departures.





Ensure guests receive all necessary information before reaching the property.

Assist in resolving guest concerns and coordinating solutions promptly.

- Guest Experience Management

Understand guest requirements and assist with special requests.

Suggest local experiences, restaurants, cafés and activities.

Collect guest feedback and reviews after their stay.

Identify opportunities to improve the overall guest experience.

- Operations & Administration

Maintain updated guest databases and reservation records.

Prepare daily booking updates and operational reports.

Coordinate with internal teams and property partners to ensure seamless execution.

Escalate guest complaints or operational challenges to the concerned team.

Desired Skills & Qualifications

Excellent verbal and written communication skills.

Friendly, approachable and customer-focused personality.

Strong organizational and multitasking abilities.

Positive problem-solving and coordination skills.

Basic knowledge of MS Excel, Google Sheets and other office tools.

Comfortable communicating over WhatsApp, calls and emails.

Interest in hospitality, travel, tourism or customer experience.

Willingness to learn and work in a fast-paced environment.

Freshers and students pursuing hospitality, tourism, business management or related courses are welcome to apply.

What You Will Learn

Practical exposure to the vacation rental and hospitality industry.

Guest relationship and customer experience management.

Reservation management and booking coordination.

Hospitality operations and property management.

Professional communication and problem-solving.

- Working with a growing travel and hospitality brand.

Ideal Candidate

We are looking for someone who is energetic, responsible, empathetic and genuinely enjoys making people feel welcome. Someone who believes that great hospitality is not just about providing a service but about creating experiences that guests remember.

If you love interacting with people, solving problems and exploring the world of hospitality, we would love to have you on our team!

Apply now and be a part of Stay Ukiyo.

📌 Guest relations intern (Mumbai)
🏢 Stay Ukiyo
📍 Mumbai