Key Responsibilities

1. High-Profile Visitor & VIP Management

- Personally attend to visiting corporate leaders, CEOs, academic dignitaries, celebrities, and board members.
- Coordinate end-to-end itineraries for university guests, including campus tours, meet-and-greets, and formal meetings.
- Manage executive lounge or VIP holding room setups, ensuring refreshments and presentation tech are prepared ahead of arrival.

2. Campus Hospitality & Admission Support

- Manage parent hospitality during major institutional checkpoints like open houses, student admissions, counseling sessions, and campus orientations.
- Guide prospective students and parents through initial inquiry desks, providing accurate information regarding academic facilities and amenities.
- Maintain tidy and professional front office, reception, and waiting lounge areas to preserve the university's brand image.

3. Operations & Inter-Departmental Coordination

- Liaise across departments (Security, Facilities, IT, Catering, and Transportation) to secure parking passes, guest Wi-Fi access, and custom logistical requests.
- Oversee food & beverage logistics for institutional meetings, guest lecturers, and board assemblies.
- Manage administrative logs including digital visitor management registries, gate passes, and temporary identity card assignments.

4. Inquiry Resolution & Communication





- Field inbound queries received via telephone, institutional email accounts, or walk-ins, resolving issues or routing to relevant faculty members.
- Gather visitor feedback systematically following campus evaluations to help optimize university administration and service operations.

Key Performance Indicators (KPIs)

- Guest Satisfaction Rate: Feedback scores from VIPs, parents, and corporate partners.
- Operational Readiness: Accuracy and punctuality of hospitality setups for campus events.
- Issue Resolution Time: Speed and professionalism in troubleshooting visitor complaints or bottlenecks.

Job Requirements & Qualifications

- Education: Bachelor’s degree in Hospitality Management, Public Relations, Communications, or a related field.
- Experience: 2 to 5 years of experience in front office management, guest relations, or hospitality (experience in upscale hotels, corporate headquarters, or higher education institutions is highly preferred).

Skills:

- Exceptional verbal and written English communication skills.
- Proficiency in MS Office (Word, Excel, Outlook) and digital Visitor Management Systems (VMS).
- Multitasking and problem-solving skills to efficiently navigate fast-paced campus environments and event days.
- Poised, empathetic, and qualified demeanor with strong presentation skills.

📌 Guest Relations Executive (Nedumangad)
🏢 S-VYASA Deemed-to-be University Thiruvananthapuram
📍 Nedumangad