Company Description IndiStar Hotel Solutions provides cutting-edge hotel technologies and strategic services that help hoteliers streamline internal operations and online distribution. The company supports hotels with end-to-end solutions, from professional photoshoots and listings on online platforms to intelligent hotel management tools. IndiStar’s all-in-one platform enables efficient OTA management, digital marketing, and review management to strengthen online visibility.

By optimizing revenue across multiple channels, IndiStar empowers hotels to enhance guest experiences and maximize business performance.

Role Description The Front Office Associate is a full-time, in office role based in Hyderabad, responsible for managing day-to-day guest-facing operations at the hotel front desk. This role includes greeting guests, handling check-in and check-out processes, managing reservations, and providing accurate information about hotel services and local attractions.

The Front Office

Associate will answer phone calls, route inquiries, and respond to guest requests promptly and professionally.



Additional responsibilities include maintaining a welcoming reception area, coordinating with housekeeping and other departments, handling basic billing and payment queries, and ensuring that guest issues are recorded and resolved efficiently.

Qualifications

- Candidates should possess strong customer service and receptionist duties skills to manage guest interactions and front desk operations.
- Candidates should possess check-in and general front office process skills to handle arrivals, departures, and reservation-related tasks accurately.
- Candidates should possess excellent phone etiquette and communication skills to manage calls, inquiries, and guest concerns clearly and professionally.
- Relevant experience in hotel front office or hospitality operations is preferred.
- Ability to work in shifts, including weekends and holidays, and remain calm under pressure.
- Proficiency in basic computer use and hotel property management systems is an advantage.
- High school diploma or equivalent required; hospitality-related education is a plus.

📌 Front Office Associate (Hyderabad)
🏢 IndiStar Hotel Solutions
📍 Hyderabad