Company Description Erica Hotels Pvt. Ltd. is preparing to enter the hotel and resort management sector with a focus on delivering reliable, high-quality guest experiences. The company aims to build a strong reputation for hospitality through attentive service and well-managed properties.

As a growing organization, Erica Hotels offers opportunities for team members to contribute to building service standards and operational processes from the ground up. The environment is suited for individuals who value professionalism, guest satisfaction, and long-term career growth in hospitality.

Role Description The Front Desk Attendant is a full-time, on-site role based at our property in Sirsa. This position is responsible for greeting guests, managing check-in and check-out procedures, answering phones, and responding to inquiries in a courteous and efficient manner. Daily tasks include handling reservations, maintaining guest records, coordinating with housekeeping and other departments, and processing payments.

The role also involves managing the front desk area, performing basic clerical and administrative duties, and ensuring that guests receive timely assistance and accurate information.





The Front Desk

Attendant represents the hotel’s service culture and helps maintain a welcoming, qualified atmosphere in the lobby and reception areas.

Qualifications

- Strong customer service and communication skills, with the ability to interact professionally with guests and team members.
- Experience with receptionist duties and front desk operations, including guest check-in/check-out and reservation handling.
- Proficient phone etiquette and the ability to manage calls, inquiries, and guest requests effectively.
- Basic clerical skills, such as data entry, record keeping, and handling payment and billing processes.
- Attention to detail, reliability, and the ability to stay calm and organized in a busy environment.
- Comfort with using computer systems and hotel management software; prior hospitality experience is an advantage.
- Minimum high school diploma or equivalent; additional hospitality or customer service training is beneficial.
- Ability to work flexible hours, including weekends and holidays, as needed for hotel operations.

📌 Front Desk Attendant (Sirsa)
🏢 Erica Hotels
📍 Sirsa