Division : Cybersecurity

Skillset : 1Kosmos

Level : L2- Support

Years of Experience

- About 5+ years of experience in Experience in access management, provisioning, and user lifecycle processes.
- Hands-on experience supporting 1Kosmos platform.

General Description:

- Good understanding of Identity & Access Management (IAM), Identity Proofing, Passwordless Authentication, and security best practices.
- Experience in supporting 1Kosmos platform, user onboarding, and authentication services.
- Knowledge of biometric verification, FIDO2 authentication, and digital identity lifecycle.
- Ability to troubleshoot identity proofing, liveness detection, and authentication-related issues.
- Work closely with L3 teams, application owners, and business stakeholders to ensure secure access management.
- Strong analytical, troubleshooting, and incident management skills.

Technical Requirements:

- Manage day-to-day 1Kosmos support operations and ensure platform availability.
- Resolve L2 incidents, service requests, and authentication issues within agreed SLAs.
- Support Identity Proofing processes including ID verification and user onboarding workflows.
- Monitor and troubleshoot biometric verification, liveness detection, and deepfake prevention checks.




- Support Passwordless authentication using FIDO2 protocols and digital credentials.
- Investigate login failures, credential binding issues, and authentication workflow errors.
- Monitor application logs, transaction flows, and platform health to identify and resolve issues proactively.
- Support integration with enterprise applications, Active Directory, and identity repositories.
- Assist with user enrollment, credential lifecycle management, and access revocation activities.
- Support hardware authentication devices such as FIDO-compliant biometric security keys.
- Coordinate with L3 teams for defect resolution, enhancements, and production deployments.
- Create SOPs, knowledge articles, troubleshooting guides, and operational documentation.
- Support audit, compliance, and security review activities.

Soft Skills:

- Good communication and stakeholder management skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to work in a fast-paced support environment.
- Team player with a customer-focused mindset.
- Valuable documentation and reporting skills.

Certifications (Good to have):

- IAM-related certifications

Educational Qualifications:

- Bachelor’s Degree in Computer Science/ IT or any relevant fields.

📌 Cyber Security Specialist (Maharashtra)
🏢 HCLTech
📍 Maharashtra