First line for every agency on the platform. Chat, email, the odd call, and a fix by the end of the day.

You are the first line for the agencies that resell FlyRank. Most of the day is chat and email: how do I add a client, why hasn't this article published, where is last month's report. You answer rapid, fix what you can yourself, and hand the rest to the product team with everything they need.

What you will do

- Answer partner questions in chat and email within the hour, and by phone when it's quicker.
- Fix the common problems yourself: publishing, access, reports, billing questions.
- Write up anything you can't fix so the product team can reproduce it first time.
- Keep the help centre current. If you answered the same question twice, it becomes an article.
- Spot patterns. Ten tickets about the same button is product feedback, and you bring it.

What you bring

- English at C1, written and spoken. Your written replies are short and clear.
- A year or more in software support,



a help desk or a customer-facing job.
- You like finding out how things work, and you read the docs before asking.
- Calm under a queue. Ten open chats don't change your tone.
- Shifts that cover European office hours, roughly 9 to 6 Central European Time.

What we offer

- A permanent job and a clear path into Partner Success or product.
- Training on FlyRank, SEO and AI search in your first weeks.
- A small team where the engineer who built the feature is one Slack message away.
- Competitive salary and health insurance.

How to apply

Apply at https://talent.flyrank.ai/jobs/agency-support-specialist - a short profile and five recorded questions (introduce yourself, why this job, a couple of questions about the work itself, and what you would own). About fifteen minutes. No cover letter.

📌 Customer Support Specialist, Agencies (India)
🏢 FlyRank AI
📍 India