Sofmen Technologies Pvt. Ltd. is looking for a customer-focused Technical Support Executive to support international clients and resolve application-related issues.
Key Responsibilities
- Handle customer queries via calls, emails, and messages.
- Troubleshoot application issues and user access problems.
- Manage support tickets and ensure timely resolution.
- Coordinate with technical teams for complex issues.
- Maintain proper documentation and keep customers updated.
Requirements
- 1–4 years of experience in Technical/Application Support.
- Valuable English communication and problem-solving skills.
- Basic knowledge of web applications and troubleshooting.
- Willingness to work night shifts from our Indore office.
PREFERRED EXPERIENCE
- Experience supporting SaaS platforms, software products, or business applications.
- Exposure to incident management, ticket resolution, and SLA-based support.
- Familiarity with database validation, data synchronization, or application monitoring.
📌 Customer Support Executive (Indore)
🏢 Sofmen Technologies
📍 Indore
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