DialDesk provides customer experience and contact center solutions that help businesses improve customer interactions, service quality, and operational efficiency.
Key Responsibilities
- Handle inbound and outbound calls related to customer support and sales assistance.
- Provide produc & servicet information, resolve customer queries, and manage follow-ups.
- Support the sales team with lead management and customer coordination.
- Maintain accurate customer records and call updates in the CRM.
- Coordinate with internal teams to resolve customer concern.
Requirements
- 1–3 years of relevant experience in customer support, sales support, or BPO voice processes.
- Excellent English and Hindi communication skills.
- Strong customer-handling, problem-solving, and interpersonal skills.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to work in rotational shifts and join immediately.
📌 Customer Support Executive (Noida)
🏢 DialDesk
📍 Noida
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