WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company that co-creates smarter businesses with more than 700 clients across 10 industries. We blend deep domain excellence, WNS’ core differentiation, with AI-powered platforms and analytics to help businesses innovate continuously, scale effortlessly, adapt swiftly and lead resiliently in a world defined by disruption.
About the Role
Job Title: Customer Suppport Associate – International Voice & Chat (Freshers) Location: Pune We are looking for enthusiastic and customer-oriented Graduate Freshers to join our International Voice & Chat process in Pune. This is an excellent opportunity to start your career in the BPO industry, where you will interact with international customers, resolve their queries, and provide a seamless customer experience through voice and chat support.
Responsibilities
- Handle inbound and outbound customer interactions via voice and chat.
- Understand customer requirements and provide appropriate solutions.
- Deliver exceptional customer service while maintaining professionalism.
- Ensure adherence to process guidelines, quality standards, and productivity metrics.
- Accurately document customer interactions in the system.
- Work collaboratively with the team to achieve business goals.
Qualifications
- Graduate freshers are eligible to apply.
Required Skills
- Robust customer service orientation and problem-solving skills.
- Willingness to work in rotational shifts.
- Basic computer knowledge and typing skills.
- Candidates with prior BPO experience may also apply.
Preferred Skills
Excellent verbal and written communication skills in English.
Work Schedule
- 5 days working
- 2 rotational weekly offs
- Rotational shifts (as per business requirements)
How to Apply
Interested candidates can share their CV via WhatsApp.