Company Description Credence Global Solutions is a global provider of technology, human resources, and offsite infrastructure solutions focused on Revenue Cycle and Accounts Receivable Management. Headquartered in Dallas, TX, the company supports clients in healthcare, telecommunications, utilities, and media & entertainment. With over 2,500 team members worldwide, Credence Global Solutions delivers scalable, process-driven services that enhance operational efficiency and financial performance.

The organization emphasizes innovation, collaboration, and customer-centric solutions, offering growth opportunities for professionals in a dynamic, service-oriented environment.

Role Description The Customer Service Executive is a full-time, on-site role based in Pune District. This position is responsible for handling outbound customer interactions, addressing inquiries, resolving issues, and ensuring timely and accurate information is provided. The role involves maintaining customer records, documenting interactions, and following established processes and scripts while adhering to service quality standards.

The Customer Service

Executive will work closely with internal teams to escalate and resolve complex concerns, contribute to customer satisfaction initiatives,



and meet individual and team performance targets. Consistent attendance, professionalism, and adherence to company policies and compliance requirements are essential.

Qualifications

- Robust Customer Service, Customer Support, and Customer Satisfaction skills to address inquiries and resolve issues effectively.
- Experience in Customer Service Management, including handling escalations and contributing to process improvements.
- Excellent Interpersonal Skills and communication abilities to interact professionally with customers and colleagues.
- Proficiency in basic computer applications, CRM tools, and data entry with attention to accuracy and detail.
- Ability to work in a fast-paced environment, manage time effectively, and meet performance metrics and service-level agreements.
- Prior experience in customer service or call center roles, preferably within healthcare, telecommunications, or related sectors, is an advantage.
- Minimum high school diploma or equivalent; a college degree in business, communications, or a related field is beneficial.
- Willingness to work on-site in Pune District and adapt to rotating shifts as required by business needs.
- For more details

Contact (phone hidden)

📌 Customer Service Executive (Maharashtra)
🏢 Credence Global Solutions
📍 Maharashtra