Job Title: Customer Relationship Management (CRM) Executive

Company Name: Green Solution

Workplace Type: On-site

Job Location: Pune, Maharashtra, India

Employment Type: Full time (Staff)

Experience Level: Mid-level (2 to 4 Years)

Industry: Environmental Services, Industrial Compliance, Water & Wastewater Treatment, or Customer Relationship Management

About Us:

At Green Solution, we are dedicated to driving environmental sustainability, compliance, and engineering excellence across industries. We specialize in environmental clearance, laboratory testing, water/wastewater projects, and environmental consulting services. We are currently seeking an organized, proactive, and customer-focused Customer Relationship Management (CRM) Executive to join our team in Pune.

Job Overview:

The CRM Executive will be responsible for managing client communication, tracking customer queries and issue resolution within Turnaround Time (TAT), maintaining accurate CRM/ERP database records, and acting as a central link between internal teams and valued clients to ensure high customer satisfaction and retention.

Key Responsibilities:

- Omnichannel Communication: Serve as the primary point of contact for clients across multiple communication channels (Calls, Emails, WhatsApp, and CRM software).
- Query & Complaint Resolution: Track, log, and resolve client inquiries, support requests,



and complaints while strictly adhering to defined Turnaround Times (TAT).
- Database & CRM Management: Maintain clean, updated, and accurate records of customer history, service schedules, interactions, and data logs in CRM/ERP software.
- Interdepartmental Coordination: Bridge operational gaps between Sales, Projects, Laboratory/Testing Services, and Accounts teams to ensure seamless customer service execution.
- Reporting & Retention: Conduct customer satisfaction follow-ups, manage AMC (Annual Maintenance Contract) renewal reminders, and generate periodic MIS reports for management review.

Required Qualifications & Education:

- BE / MBA / B.Sc. / M.Sc. (or equivalent graduation degree).

Experience Required:

- 2 to 4 years of relevant hands-on experience in CRM operations, customer service, key account management, or client servicing.

Key Technical Skills & Requirements:

- Technical Skills: Proficiency in CRM & ERP software, Advanced MS Excel, and MIS reporting.
- Language Proficiency: Fluent in English, Hindi, and Marathi (written and verbal).
- Travel: Willingness to travel for client visits when required.
- Joining Timeline: Immediate joiners or candidates available within 1 month preferred.

Recruitment Email: [email protected]

Subject Line Guideline for Applicants: Application for CRM Executive – Pune

Company Website: www.green-solution.in

📌 Customer Relationship Management Executive (Pune)
🏢 Green Solution
📍 Pune